Salary: £50,000 per annum
Location: London, WC1H 8NA
Hours: 35 hours per week
Department: CRM & Group Database, Marketing
Contract: 12 months fixed term contract
Job reference: CW037
Closing date: 5 January 2015
Age UK’s vision is a world where everyone can love later life. We know some people can face illness, loneliness or poverty as they grow older. Whatever the situation, Age UK provides support and vital services to help make later life the best it can be. We're passionately committed to helping as many people as possible love later life.
We currently have an exciting vacancy on a strategic Age UK project that will deliver the replacement CRM platform to our Ashburton contact centre in Devon. The Project Manager will manage the full project lifecycle by extending the reach / functionality of the CRM2.0 solution (MS Dynamics CRM developed for the not for profit environment).
- A substantial and successful track record of project management roles delivering integrated Contact Centre Solutions
- Experience of driving change and process performance improvement in systems and culture across Contact Centres with a user base of c.100 agents.
- Preferred experience working with MS Dynamics CRM and Avaya telephony solutions
- Experience in managing large budgets effectively
- Ability to undertake business process modelling
- Good working knowledge of MS Office suite and MS Project.
- Preferable project management qualification required such as PMP or equivalent to Prince2.
- Preferable Business Analysis qualification
Please ensure you show how you meet the above criteria in your supporting statement within your application.
Apply for this role
Please find further information and the role description in the Job Pack.
If you would like to apply for this vacancy, please visit our Work for Us page for an application form and further information.
Age UK is committed to safeguarding and promoting the welfare of children, young people and adults who need care and support, and expect all staff and volunteers to share this commitment