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A man tending his pot plants.

We want to see a world where everyone in later life feels comfortable, safe and secure at home.

The challenge

Older people should be able to live safely and with dignity in good quality, warm, comfortable housing. Today, only 3% of homes in England are accessible to people with restricted mobility.

Each winter one older person dies every seven minutes because of the cold. Age UK has calculated that the cost to the NHS in England of cold homes is £1.36 billion every year.

Save money on your energy bills

How to get help at home

Adapting your home

Download our free Winter Wrapped Up guide

You can download our free Winter Wrapped Up guide, full of useful advice and tips to keep you warm and comfortable over winter:

Download our Winter Wrapped Up guide (PDF, 497KB)

What we do

We campaign for warmer homes and provide practical support to enable people to stay warm in winter. We help people remain at home for as long as possible by offering independence products, such as stair lifts, and encourage and support older people to get online with training, support and technology products designed for older people.

Provided nearly 5.7 million people with information and adviceOur work today

Safe and warm homes

This year the Age UK network has delivered winter warmth programmes that reached 470,927 older people.

An important part of this work is the free home energy checks provided by local Age UKs. These checks are carried out by trained handypersons who assess the energy efficiency of older people’s properties, how they are using their energy and how well people are using their heating systems. The handyperson offers advice on how to conserve energy and might also install energy efficiency equipment, which could range from energy saving light bulbs to radiator panels that reflect the heat.

In 2014/15, Age UK funded 3,198 energy checks through the handyperson services of local Age UK's and install 22,885 energy efficiency items. We estimate that this year our energy checks have saved £139,774 for older people.

Improving advice on housing and care

Over the last year Age UK has worked with other national information and advice providers, including Independent Age and Care & Repair England, in a strategic housing partnership. The partnership is focused on providing independent information about housing and care options together with related financial advice.

In March 2015, the partnership published a report making the case for the integration of information and advice for older people, demonstrates why it is valued and illustrates the financial and social benefits of integration.

The partnership secured funding from the Department for Communities and Local Government (DCLG) to deliver local projects. This enabled 11 local Age UKs to provide integrated local housing and care information and advice services; eight of them have received further funding for 2015/16.

Our plans for 2015/16

  • We will pilot our new independence at home social enterprise to further support independence and enable greater choice for older people.
  • We will offer home energy checks to over 4,000 households through our winter warmth projects.
  • We will work as a member of the Disasters Emergency Committee (DEC) to support older people affected by emergencies.

If you'd like more information about our work, download our Annual Review. Alternatively, you can download and read Age UK’s full reports of Trustees and Annual Accounts for 2014/15.

Annual Review: Our Big Moments 2014/15 (PDF 1 MB)

Report of Trustees and Annual Accounts 2014/15 (PDF 3 MB)

When Mary called our national telephone advice line it was clear right away that she had reached breaking point.
How we helped Mary

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Further information

For more information: Call Age UK Advice: 0800 678 1174