Do you want to make a complaint or give us a compliment?

The following will tell you how to do that, or you can simply call us on 0118 959 4242 and tell us what's wrong or what's right.How to give Age UK Berkshire a compliment or make a complaint

Compliments:

Please let us know if you think we are getting it right. Compliments are very valuable to let our volunteers and employees know that we are succeeding.

Comments:

You may find there are areas of our work, or services that we provide, where your thoughts and comments about our work can help us.

Concerns:

You may have something you wish to raise with us that you feel we could solve, or change the way we work for you.

Complaints:

If you are not happy with any aspect of any service from Age UK Berkshire, please tell us as soon as possible after the event, as complaints are much more easily dealt with at that time.

Similarly, if you are unhappy with anything from Age UK, the national organisation, you can contact us and we will swiftly relay your complaint or concern to Age UK, who will contact you if you agree to share your details.

Age UK Berkshire are commited to continual improvement, and so we welcome all compliments, comments, concerns and complaints raised by customers and service users, Trustees, volunteers, employees, other organisations and the general public.

The Board of Trustees see this as a positive way of monitoring the quality of our services and ensuring that changes can be made where appropriate.

Tell us if we're getting it right or getting it wrong. Call us on 0118 959 4242, email us on info@ageukberkshire.org.uk or download our compliments and complaints leaflet which will tell you how to complain or give us a comment about our services, employees and volunteers. The leaflet tells you exactly what we will do and when.

How to give us compliments, comments, concerns or complaints (download PDF leaflet 310kb)

Equality of Opportunity:

Age UK Berkshire recognises that individuals may face discrimination on the basis of race, colour, ethnic or national origin, religious belief or lack of, political belief or affiliation, gender, gender re-assignment, sexual orientation, dependent-care requirements, social class, marital status, disability and, of course, age.

Our aim is to make our services fully inclusive and we acknowledge the needs of older people irrespective of your personal, social or other circumstances. It is our intention not to treat anyone unfairly, and whilst we continually try not to discriminate, we are aware of our limitations. Please tell us if you feel we discriminate.

Confidentiality, Data Protection and our Information Governance:

We collect information about our service users and customers for our own recording and reporting purposes which is made anonymous before such use.

Age UK Berkshire will not pass on any personal information about you to any other organisation without your specific informed and written consent, unless it is a life-threatening situation, for you or for our workers.

Age UK Berkshire complies with the Data Protection Act 1998 and its revisions. You have the right to ask about and see any information that we may hold about you, and what we use it for. Age UK Berkshire reserves the right to charge a fee for production of your information requested under the Data Protection Act.

Age UK Berkshire's Information Governance Policy and Procedures are compliant with the NHS Information Governance Toolkit v13, as at January 2017.

Further information