700 Wimborne Road
For Information & advice: 01202 523300
For Insurance: 01202 530575
For any other query call: 01202 530530
Monday - Friday, 9:30am - 4pm
Outside of our opening hours and during busy periods we operate an answerphone service.
AGE UK Bournemouth (AUKB), recognizes that users of our services and facilities have the right to expect high quality services. If our services do not appear to meet these standards, then users have the right to complain. Any complaint will be considered using our internal procedures as set out below.
The purpose of the policy is to; Protect the interests of the service user; Improve the quality of the services; Enable service users, potential service users, and their carers to challenge our way of working; Protect our staff and volunteers; Provide a means of monitoring our performance.
How to make a complaint
- The person making the complaint should in the first instance complain to the member of staff or volunteer on duty.
- If no satisfactory response is received, they should ask to see the person in charge. If the complaint can not or is not dealt with immediately, a written response should be made within 5 working days.
- If the complainant is not satisfied with the response, they should write to the Chief Officer at the main office address
- The Chief Officer will make a written response within 20 working days.
For a copy of the full policy click the download link below