We welcome all your feedback as it is really useful in helping us improve the services we offer, or knowing when we got it right. If you want to make any comments or are unhappy with any aspect of our work, we would like to hear about it. Age UK (Brighton and Hove)  is determined to provide the best possible service to everyone. So please let us know - we are keen to receive any comments, suggestions, adverse comments or criticisms you may have about our services.
We seek to ensure that everything we do is of the highest quality and when we fall short, a complaint is appropriate. We take seriously any complaint or expression of dissatisfaction with our services and will respond fully to your concerns.
A summary of our complaints procedures can be seen below. We aim at a satisfactory resolution of complaints, which are treated in the strictest confidence. Services to you from Age UK (Brighton and Hove)  will not be affected.
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How to make a complaint
Complaints should be directed to:
Chief Executive
Age UK (Brighton and Hove)
29-31 Prestonville Road 
Brighton
BN1 3TJ
Telephone: 01273 720603
Email: JessicaS@ageuk-bh.org.uk
How we will respond
Your complaint will be given to the relevant service manager
We will treat your complaint seriously
Complaints made in writing will be acknowledged within 5 working days of receipt
The appropriate person will put the outcome in writing to you within 28 days
What happens next?
If your complaint has not been resolved satisfactorily you can request a review.
For a copy of our complaints policy and procedure, please contact us:
Telephone: 01273 720603
Email: info@ageuk-bh.org.uk

We welcome all of your feedback as it is really useful in helping us improve the services we offer, or knowing when we got it right. If you want to make any comments or are unhappy with any aspect of our work, we would like to hear about it.

Age UK (Brighton and Hove)  is determined to provide the best possible service to everyone. So please let us know - we are keen to receive any comments, suggestions, adverse comments or criticisms you may have about our services.

We seek to ensure that everything we do is of the highest quality and when we fall short, a complaint is appropriate. We take any complaint or expression of dissatisfaction with our services seriously and will respond fully to your concerns.

A summary of our complaints procedures can be seen below. We aim at a satisfactory resolution of complaints, which are treated in the strictest confidence. Services to you from Age UK (Brighton and Hove) will not be affected.

Complaints Policy

How to make a complaint

Complaints should be directed to:

Chief Executive

Age UK (Brighton and Hove)

29-31 Prestonville Road Brighton

BN1 3TJ

Telephone: 01273 720603

Email: JessicaS@ageuk-bh.org.uk

 

How we will respond

  • Your complaint will be given to the relevant service manager
  • We will treat your complaint seriously
  • Complaints made in writing will be acknowledged within 5 working days of receipt
  • The appropriate person will put the outcome in writing to you within 28 days

 

What happens next?

If your complaint has not been resolved satisfactorily you can request a review.

For a copy of our complaints policy and procedure, please contact us:

Telephone: 01273 720603

Email: info@ageuk-bh.org.uk