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Dementia adviser service

Lady and helperWho is the service for?

The service is for older people diagnosed with dementia, or who are experiencing memory problems, living in the London Borough of Camden and family and friends who care for them.


What is the aim of the service?

To provide a single point of contact for information, advice, support  and help with access to local services.


How does the service work?

  • Clients are visited at home by the Service Coordinator who helps them identify their needs and concerns, and advise on practical solutions
  • The Service Coordinator then prepares and agrees with clients an “Information Plan”. This contains details of clients’ needs along with practical solutions. Clients are referred or signposted to relevant local services about which information will be provided
  • If required, the Service Coordinator matches clients with a Volunteer Adviser, who helps clients to understand the information they have been given, resolve any outstanding issues and access services they have been referred to
  • The Service Coordinator and Advisers liaise with professionals where necessary.
  • Reviews are carried out periodically, when clients are contacted and given appropriate further information, advice and support

What kind of issues can the service help with?

The service can support people with memory problems and their carers:

  • Through the process of seeking a diagnosis of dementia
  • To obtain information about different types of dementia, what to expect and planning for the future
  • To cope with memory problem and others symptoms connected to dementia
  • To access services they were unaware of, increasing their quality of life and ensuring they have the correct level of support at all stages of their illness
  • By encouraging them to become more socially active, introducing them to local activity groups, improving their wellbeing and reducing their isolation
  • To become more confident through empowering them to choose what they need and make decisions about their lives

Volunteer dementia advisers

The Volunteer advisers who assist our clients have been specifically selected and trained to work with people with dementia, and are supported in their role by the Service Coordinator. All the Age UK Camden Volunteer  Adviser staff and volunteers are subject to an enhanced Criminal Records Bureau Check. If you are interested in volunteering as a Dementia adviser for older people with dementia or memory impairment, please contact the Volunteer Coordinator at Age UK Camden.


How can you make a referral to the Dementia adviser service?

If you would like to refer yourself or somebody you know to the Dementia adviser service, or to find out further information, please contact Peter Gill, Dementia Adviser Service Coordinator using the contact details below.


Dementia Advisers “will act as a guide to help people with dementia and their families to navigate the care and support system throughout their illness.


Peter Gill

Dementia Adviser Service Coordinator