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Information and Advice

Age UK Camden's Information and advice team may be able to help you further. We can provide information and advice to older people over 55 who live in the Borough of Camden, and the people who care for them.

Older ladyAge UK Camden has a busy Information and Advice department for older people 55+ who live in the borough of Camden , and their friends, neighbours and carers .
We have a range of dedicated and experienced advice workers and volunteers.

We run a holistic advice service, providing information and advice on a wide range of issues; This means that when you come to see us we will ask you questions about how you are living, what help you need, and will look at all the help you need and not just focus on one issue.
We can help with:


  • Benefit checks
  • Benefit Claims
  • Debt advice, intervention and negotiation with creditors
  • Housing issues such as housing disrepair, housing move applications, neighbour disputes etc.
  • We help people with access to social care and health services and assist clients when things are not going well with these services.
  • We help people access social activities, community groups and organisation in their area and we help them to find accessible local transport, and apply for items such as freedom passes and taxi cards.

We have a small grants fund for essential items such as bedding, furniture and white goods. We can also provide food vouchers for those people in crisis or emergency need due to benefit suspension or similar issues.


We can give advice in Bengali, Somali and Sylheti, with advisors who speak these languages.


How do we do this?

Clients can access our services in a wide range of ways:


Information line

Our helpline 020 7837 3777 is avaliable from 10am-4pm Monday to Friday and is answered by Age UK Camden. Outside of these times, the National Age UK Helpline will answer calls, provide information and arrange call backs with Age UK Camden as necessary.


Please note we can provide information and signposting to anyone 55+ and their carers, regardless of where you live.


Self Help - Client access to telephone

We have a room available Monday from 10.30-12.30 and Wednesday from 2-4 where you are able to access the telephone. The Information Team are on hand Monday to Friday 10am-4pm to help you contact people like the Pension Service, gas and electricity companies and banks to sort out queries and problems.


Home visit

We can also offer home visits to people who are housebound and unable to leave the home. Please call 020 7837 3777 to access a home visit.


Advice Appointments

We offer 45 minute appointments where you can see one of our trained advisors. These appointments can be booked by calling the Information Line or dropping in to arrange an appointment.

Outreach Service

We provide an outreach at the following resource centres and sheltered accommodation every month. Please call the Information Line on 020 7837 3777 to book a session.


Bengali Workers Association Health Project (Surma Centre)
1 Robert Street, London, NW1 3JU
Tel: 020 7388 7313


Great Croft Resource Centre
Cromer Street, London, WC1H 8LF
Tel: 020 7278 5090


West Hampstead Women Centre - for women only
26-30 Cotleigh Rd, London, NW6 2NP
Tel: 020 7328 7389


Kentish Town Community Centre
17 Bushby Place, London, NW5 2SP
Tel: 020 7482 3212

More on what we do


Case studies

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