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Information, advice and advocacy

Age UK Camden's Information, advice and advocacy team may be able to help you further. We can provide information, advice and advocacy to older people over 50 who live in the Borough of Camden, and the people who care for them.

Older ladyAge UK Camden has a busy Information, advice and advocacy department for older people 55+ who live in the borough of Camden , and their friends, neighbours and carers .
 
We have a range of dedicated and experienced advice workers and volunteers, and an advocacy department.


We are also running 2 financial inclusion and money advice projects, called Camden Moneywise and Debt and Money Advice.


We run a holistic advice service, providing information, advice and advocacy on a wide range of issues; This means that when you come to see us we will ask you questions about how you are living, what help you need, and will look at all the help you need and not just focus on one issue.
 
We can help with:

 

  • Benefit checks
  • Benefit Claims and appeals
  • Debt advice, intervention and negotiation with creditors
  • Housing issues such as housing disrepair, housing move applications, neighbour disputes etc.
  • We help people with access to social care and health services and assist clients when things are not going so well with these services.
  • We help people access social activities, community groups and organisation in their area and we help them to find accessible local transport, and apply for items such as freedom passes and taxi cards.

We have a small grants fund for essential items such as bedding, furniture and white goods. We can also provide food vouchers for those people in crisis or emergency need due to benefit suspension or similar issues.

 

We can give advice in Somali and Sylheti, with full time advisors who speak these languages.

 

How do we do this?

Clients can access our services in a wide range of ways:

 

Advice line


Our helpline 020 7837 3777 is avaliable from 8am to 7pm 365 days a year. From 10am to 3pm Mon – Fri, the advice line is answered by trained advisers in Age UK Camden. Outside of these times, the National Age UK Helpline will answer calls, provide information and arrange call backs with Age UK Camden as necessary.

 

Please note we can provide information and signposting to anyone 50+ and their carers, regardless of where you live.

 

Drop in sessions

We have drop in sessions in our computer room, where a trained Advice Officer will help you find your way around accessing advice on the internet and completing forms such as housing applications and benefit claims. We run 45 minute appointments where you can see an adviser about a more complex issue.

 

Self Help - Client access to telephone

We have a room available where you are able to access a telephone, and the Information Team are on hand to help you contact people like the Pension Service, gas and electricity companies and banks to sort out queries and problems.

 

Home visit

We can also offer home visits to people who are unable to leave the home. Please call 020 7837 3777 to access a home visit.

 

Outreach Service

We provide an outreach at the following resource centres and sheltered accommodation every month. Please call the relevant centre to book a session.

 

Cherry Tree Court - only for sheltered housing residents
91-93 Camden Road, Camden Town, London NW1 9HX

 

Esther Randall Court– only for extra care sheltered housing residents
2 Little Albany St, London, NW1 4DY

 

Henderson Court Resource Centre -for anyone aged over 50 years
102 Fitzjohns Avenue, London, NW3 6NS
Phone: 020 7794 6588

 

Charlie Ratchford Resource Centre - for anyone aged over 50 years
Belmont Street, London, NW1 8HF
Tel: 020 7485 2968

 

Bengali Workers Association Health Project (Surma Centre)
1 Robert Street, London, NW1 3JU
Tel: 020 7388 7313

 

Third Age Project
St Mary Magdalene Church/Munster Square, London, NW1 3PL
Tel: 020 7383 4922

 

Chadswell Healthy Living Centre (KCB)
Lower Ground Floor, Harrison Street, London, WC1H 8LD
Tel: 020 7713 5545

 

Great Croft Resource Centre
Cromer Street, London, WC1H 8LF
Tel: 020 7278 5090

 

Somers Town Community Association
150 Ossulston St, London, NW1 1EE
Tel: 020 7388 6088

 

Queens Crescent Community Association
45 Ashdown Crescent, London, NW5 4QE
Tel: 020 7267 6635

 

West Hampstead Women Centre - for women only
26-30 Cotleigh Rd, London, NW6 2NP
Tel: 020 7328 7389

 

Somali Community Centre
1-2 Lismore Circus, London, NW5 4QF
Tel: 020 7267 8897

 

 

More on what we do

 

Case studies

Other projects