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Age Connect advice services

We offer a free, impartial and confidential information and advice service at our offices in Katharine Street, Croydon, to provide you with the facts to help you make informed choices and decisions.

Visit us at one of our locationsThis service is available to people aged 50 and over, and/or their friends, carers and relatives, living in the London Borough of Croydon.

 

Download our new advice services leaflet

 

First Contact helpline - 0845 600 1090

The First Contact helpline on 0845 600 1090 is now open Monday to Friday from 10am to 4pm. Help is available on a variety of topics, including benefits and money matters, help at home, health problems and transport.

 

Find out more

 

We aim:

  • To provide the knowledge and support people need to make the decisions that are right for them and will assist them to lead their lives in the way they choose.
  • To provide information on a wide range of services and resources, both local and national.
  • To advise on entitlement to welfare benefits and help individuals to make claims where applicable.
  • To have a sympathetic response to older people's concerns.

We hold the Community Legal Service Quality Mark and General Help Level. If we can't help, we can usually put you in touch with people who can, such as Community Legal Advice (the new name for Community Legal Service Direct).

 

This link will open in new window Visit the new Community Legal Advice website

 

The information on this website is available in a wide range of languages including Hindi and Gujarati. There is also a "Call me back" service.

 we are here to help

This link will open in new window Click here to use the new Community Legal Advice Eligibility Calculator

 

This link will open in new window Find a Community Legal Advisor in your area

 

We at Age UK Croydon can help you with:

  • Money matters
  • Housing rights
  • Health and social care
  • Leisure and social activitiesone of our banners
  • Family and personal matters
  • Your rights to local services
  • And most other things that affect your quality of life

What we can offer you:

  • We will give you information that is accurate and up-to-date
  • We can explain the choices you have
  • We will help you decide what to do, but it is always your choice
  • We may be able to take action for you on your behalf if you would like us to
  • We can provide small grants for essential needs if there is no other source of help.

If we can't help, we will advise on other sources of help if the query is more specialist than our level of expertise

 

How we work:

  • We will not charge you for our service
  • We will not tell anyone about your business without your consent
  • You can talk to us in private and confidentiality
  • We will not make judgements about your life and what you want to do
  • We will tackle any discrimination or prejudice that you face
  • We will not be influenced by any other interests but yours

Drop in service

We operate a drop in service every Monday, Tuesday and Thursday morning (except Bank Holidays) 10.00am-12.30pm and appointments only on the same afternoons 2pm - 4pm.

 

Contacting us

We are located at:

2 Katharine Street
Croydon
CR0 1NX

 

Telephone: 020 8680 5450

Fax 020 8288 9229

Email aukc@ageukcroydon.org.uk

 

This service is delivered by paid staff and a team of highly trained volunteers. If you would like to volunteer with this service, please see our volunteering page.