Vera is 74 and from  Swansea. Earlier this year she was targeted with a series of increasingly menacing telephone calls from someone who was trying to gain access to her computer.     

“I had a call at home one day in January and the caller sounded very concerned and he said there was a problem with my computer.
“He said there was a virus on it and that I needed to go to my computer, switch it on and he would fix it for me.

“I said ‘I’ve actually got someone who fixes my computer for me, so thanks by no thanks’ and I put the phone down.

“A few days later, the phone rang again and it was him – he said he was from Windows, because that was meant to make me trust him.

“He repeated that there was still a virus on my computer and that hackers could gain access to it, but he could repair it for me.

“I started to feel worried so I said ‘No, I’ll get the man who usually fixes my computer to look at it for me’, and I put the phone down.

“I didn’t hear anything for a while, but the next call really did frighten me.

“He said ‘I’m from Windows and I’m ringing to let you know that we have received a warning that there are illicit images on your hard drive.
“I told him ‘There can’t be. I’m the only one that uses the computer.’

“He replied ‘I assure you there are’.

“So I said ‘If that’s the case, I’ll go and see the man that I normally see’ and I put the phone down.

“The next day, the phone rings again and the caller said ‘You haven’t taken heed of the warning that there are illicit images’.

“I replied ‘Well if they are clever enough to put it on, whoever examines my computer will see that I’ve never opened it, whatever is there.

“I then spoke to a friend who works with computers about it and he said ‘It’s a scam’ and I commented that I had I feeling it was.

“A few days later the phone rang and it was the caller again.

“I said to him ‘This has upset me so much, I’m an old lady and this has upset me so much I’ve given my computer away’ and I’ve never heard from them since.”
Advice line:
08000 223 444

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