Terms and Conditions


Lottery Name: The Age Concern and Help the Aged Weekly Lottery

Promoting Society: Age Concern Enterprises Ltd

Lottery Administration & Player Support: email lottery@ageuk.org.uk or call 01524 752 963.

1. Your purchase of lottery chances is from the Society solely in accordance with the terms under which the Society from time to time promotes its lotteries. Full details of these terms can be supplied to you upon request by e-mailing to player support at the email address listed above.

2. By registering on this website, you acknowledge that you will have no claim against us for any failure of any equipment or software (wherever located or administered and whether or not under our control) or any other delay or failure which may delay or prevent your purchase of lottery chances.

3. You represent and agree to abide by the Lottery Rules (see below).

4. You agree that you shall not be entitled to receive any prize if you are unable to substantiate to the promoting Society your representations under paragraphs 3 (a)‚ (b) and (c) above.

5. You agree that we are the sole owner of all rights to technology‚ software and business systems utilized in this website and that your use of this website (and registration thereon) confers no rights whatsoever to intellectual property contained or utilized therein. Use or publication by you of any item displayed on this website is strictly prohibited. Subject thereto (and to the rights of copyright owners other than ourselves) documents appearing on this website may be copied by you for your personal use only and on condition that the copyright notice and source indications are also copied‚ that no modifications are made and that the document is copied in its entirety.

6. You accept that this lottery is regulated by the opens link in new window opens link in new window Gambling Commission  and that in certain circumstances we may be unable to provide refunds or replacements once you have purchased your chances.

7. You accept that we are unable to provide a refund for tickets purchased as this is prohibited under the Lotteries and Amusements Act 1976 as amended.

8. You consent to our use of information you provide to us as set out in our Security and Privacy Policy.

9. If you do not wish to receive further mailings from us, please email player support at lottery@ageuk.org.uk


Applications must be from players 16 years and over.

1. The society will conduct the draw every Friday. The draw will be conducted by a random number generator.

2. The winning numbers will be published on this website and will be available from the Age Concern and Help the Aged Weekly Lottery Helpline from the following day; to contact the Helpline‚ please telephone 01524 752 963.

3. The cost of each entry is £1. Players may purchase more than one entry and payment must be made in advance.

4. All profits from the Lottery go to Age Concern Enterprises Limited a wholly owned subsidiary of Age Concern England (charity number 261794) which has merged with Help the Aged (charity number 272786) to form Age UK‚ a charitable company limited by guarantee and registered in England: registered office address 207–221 Pentonville Road‚ London‚ N1 9UZ‚ company number 6825798‚ registered charity number 1128267.

5. The society may reject any application without giving reason at its absolute discretion. No detail in the application may be changed in any way once it has been submitted‚ except for a change of address.

6. The prizes for the Age Concern and Help the Aged Weekly Lottery are printed in the leaflets provided and on the Age Concern and Help the Aged Lottery website. There are no alternatives to any prize and no interest is payable. Prizes will be sent by cheque within 14 days.

7. The society reserves the right to use winners’ names for promotional purposes. These will only be in summary‚ e.g. Mrs Smith from Surrey.

8. The society is not responsible for any delay in bank payments.

9. No liability is accepted for the loss‚ theft or delayed receipt of any communication sent by post.

10. The society may (without giving any reason or notice) decline to accept an application‚ cancel an existing subscription‚ or terminate or suspend the lottery scheme.

11. The Society’s decisions made pursuant to the rules shall‚ once made‚ be final and binding. Responsible person: Gordon Morris Age Concern Enterprises Limited‚ 4th Floor‚ York House‚ Pentonville Road‚ London N1 9UZ. Licenced by the opens link in new window opens link in new window Gambling Commission under the Gambling Act 2005 licence number 004887. Not to be sold by or to anyone under 16 years of age.

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Advice line:
08000 223 444

Lottery helpline

If you need assistance, please call our lottery helpline number.

01524 752 963


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What is a download?

A download is a document (like a research report, a leaflet, or an application form) that can be transferred from our website to your computer. You can download a file, view it on your screen, print it, or save it to your computer.

What is a PDF?

PDF stands for ‘portable document format’.

Most downloads on this website are PDFs. We use this format to ensure that the document looks the same on everyone’s computer (website pages, by contrast, appear differently depending on how people have got their computer set up).

How do I download a PDF?

Computers use a program called Adobe Acrobat Reader to download PDFs. If you try clicking on a link to download a PDF and it doesn’t work, you will need to install Adobe Acrobat Reader onto your computer.

How do I install Adobe Acrobat Reader?

The process is quite straightforward and is free.

  1. Go to opens link in new window opens link in new window http://get.adobe.com/uk/reader/
  2. Click ‘Download’.
  3. Wait for the window to offer you the option to ‘Run’, then choose this option.
  4. Click ‘Next’.
  5. Click ‘Install’
  6. Wait for the window to offer you the option to ‘Finish’, then choose this option.

How do I change a download?

PDFs cannot be changed. If you need to be able to type into a downloaded document (for example, if we are offering a letter template that you need to put your name on) we will provide it as a Microsoft Word document rather than a PDF. You can then download it, type into it and save it to your computer.

How do I print or save a download?

Downloads will open on your computer in a new browser window.

Inside this window (below all your web browser menus), there will be a toolbar with options for you to print or save the document.

Close the browser window to return to the Age UK website.

Can my screen reader read PDF downloads?

We have made every effort to make our PDFs accessible to screen readers. Here is an overview of your accessibility options available in Acrobat Reader. Please ensure that you have downloaded the latest version of Acrobat Reader from the Adobe Reader website to ensure that they are included in your version of the programme.

You can use Adobe Reader to read a PDF out loud with the following shortcut keys:

  • Read the document: Shift +Ctrl+Y
  • Read the open page only: Shift +Ctrl+V
  • Read to the end of the document: Shift+Ctrl+B
  • Pause: Shift+Ctrl+C
  • Stop Shift+Ctrl+E

You can also convert a PDF into a web page by following these steps:

  • Copy the URL (web address) of the document (right-click on the link and select ‘Save target as’ or ‘Copy link’).
  • Open the Adobe online conversion tool in your browser and paste the URL into the URL box.
  • Tick the HTML box on the Format option and click ‘Convert’.

You can convert a PDF document into a text file for use with other software and hardware such as Braille printers by opening the PDF and choosing ‘Save as text’ from the File menu.

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