Give with Confidence

Give with confidence

Age Cymru is a member of the Fundraising Standards Board  (FRSB) self-regulatory scheme, which works to ensure that organisations raising money for charity from the public do so honestly and properly.

 
The FRSB was established in 2006 as the new self-regulatory body for fundraising in the UK. Its role is to maintain and build public confidence in charitable giving.

As a FRSB member, Age Cymru promises to adhere to a strict set of codes and to fulfil the Fundraising Promise. We are committed to treating the public with respect, fairness, honesty and clarity in all our money raising activities. In addition to maintaining high fundraising standards, we are also accountable to an independent complaints process.

We are committed to high standards

We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Codes and with this Promise
We comply with the law including those that apply to data protection, health and safety and the environment

We are honest and open

We tell the truth and do not exaggerate
We do what we say we are going to do
We answer all reasonable questions about our fundraising activities and costs. Please contact us or see our Annual Report if you require further details

We are clear

We are clear about who we are, what we do and how your gift is used
We give a clear explanation of how you can make a gift and amend a regular commitment

We are respectful

We respect the rights, dignities and privacy of our supporters and beneficiaries
We will not put undue pressure on you to make a gift and if you do not want to give, or wish to cease giving, we will respect your decision
If you tell us that you don't want us to contact you in a particular way we will not do so

We are fair and reasonable

We take care not to use any images or words that cause unjustifiable distress or offence
We take care not to cause unreasonable nuisance or disruption

We are accountable

If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.

If you have made a donation in error, please contact our Fundraising Team on 029 20 431555 or email us and we will be happy to refund this for you.