Age Cymru Gwent’s primary aim is to deliver an appropriate and excellent service to our service user group.

Complaints

Our service users have the right to expect from the organisation’s staff and volunteers a courteous resolution of misunderstandings and a prompt, helpful approach towards dealing with complaints and solving problems.

We work hard to provide high quality services but sometimes things can go wrong. If they do, we want to hear from you so that we can put them right. If you have a complaint or concern, you should first raise it with the person responsible for the service you receive. If this does not resolve the issue to your satisfaction you should contact the relevant Service Manager or Executive Director. 

In addition to the above informal procedure, there is also a formal complaints procedure which you can use. To obtain a copy of that procedure, or to contact the Executive Director to further your complaint, please contact our head office: 

The Executive Director
Age Cymru Gwent
12 Baneswell Road
Newport
Gwent
NP20 4BP 

Comments and compliments

We'd also like to hear from you if you are particularly pleased with the service you've received. If you'd like to make a comment or compliment, please get in touch with us, either through the staff member or volunteer who has been helping you, or otherwise by telephone, by email, in writing, or in person at the office. 

We value your opinions.