Tenants' rights - repairs

Man sitting on his sofa

This factsheet provides information about your rights to repairs in rented accommodation.

It explains how your rights may be affected by the type of tenancy you have, what to do to get repairs done and what help may be available for doing improvements and adaptations in rented accommodation.

Before you take any action consider what security of tenure you have and how easily you can be evicted. If you are not sure what tenancy you have, get advice or try Shelter's interactive tenancy checker

We also publish a range of factsheets on finding accommodation, both in private rented sector and form social landlords, as well as specialist housing such as retirement housing and park homes (see below).

You can download the factsheet Tenants’ rights – repairs from the box on the rights,

opens link in new window Fs67 Tenants Rights - Repairs - July 2013 (PDF 461KB) 

Your Age Cymru

Set your location to see what Age Cymru offers in your local area.

Advice line:
08000 223 444

Useful information to download

  • The factsheet Tenants’ rights – repairs outlines the rights to repairs of tenants in rented accommodation.
    opens link in new window  FS13 Funding repairs, improvements and adaptions - July 2013 (PDF 470KB)
  • opens link in new window FS67 Tenants Rights - Repairs - July 2013 (PDF 461KB)
  • Help with downloads


    What is a download?

    A download is a document (like a research report, a leaflet, or an application form) that can be transferred from our website to your computer. You can download a file, view it on your screen, print it, or save it to your computer.

    What is a PDF?

    PDF stands for ‘portable document format’.

    Most downloads on this website are PDFs. We use this format to ensure that the document looks the same on everyone’s computer (website pages, by contrast, appear differently depending on how people have got their computer set up).

    How do I download a PDF?

    Computers use a program called Adobe Acrobat Reader to download PDFs. If you try clicking on a link to download a PDF and it doesn’t work, you will need to install Adobe Acrobat Reader onto your computer.

    How do I install Adobe Acrobat Reader?

    The process is quite straightforward and is free.

    1. Go to opens link in new window opens link in new window http://get.adobe.com/uk/reader/
    2. Click ‘Download’.
    3. Wait for the window to offer you the option to ‘Run’, then choose this option.
    4. Click ‘Next’.
    5. Click ‘Install’
    6. Wait for the window to offer you the option to ‘Finish’, then choose this option.

    How do I change a download?

    PDFs cannot be changed. If you need to be able to type into a downloaded document (for example, if we are offering a letter template that you need to put your name on) we will provide it as a Microsoft Word document rather than a PDF. You can then download it, type into it and save it to your computer.

    How do I print or save a download?

    Downloads will open on your computer in a new browser window.

    Inside this window (below all your web browser menus), there will be a toolbar with options for you to print or save the document.

    Close the browser window to return to the Age UK website.

    Can my screen reader read PDF downloads?

    We have made every effort to make our PDFs accessible to screen readers. Here is an overview of your accessibility options available in Acrobat Reader. Please ensure that you have downloaded the latest version of Acrobat Reader from the Adobe Reader website to ensure that they are included in your version of the programme.

    You can use Adobe Reader to read a PDF out loud with the following shortcut keys:

    • Read the document: Shift +Ctrl+Y
    • Read the open page only: Shift +Ctrl+V
    • Read to the end of the document: Shift+Ctrl+B
    • Pause: Shift+Ctrl+C
    • Stop Shift+Ctrl+E

    You can also convert a PDF into a web page by following these steps:

    • Copy the URL (web address) of the document (right-click on the link and select ‘Save target as’ or ‘Copy link’).
    • Open the Adobe online conversion tool in your browser and paste the URL into the URL box.
    • Tick the HTML box on the Format option and click ‘Convert’.

    You can convert a PDF document into a text file for use with other software and hardware such as Braille printers by opening the PDF and choosing ‘Save as text’ from the File menu.

Close window
Display options

Set the appearance of this website so you can read it more easily

Text size


To see information relating to England, Northern Ireland or Scotland set your preference below: