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Age Cyrmru is the new force combining Age Concern Cymru and
Help the Aged in Wales. Age Cymru is a member of the Age UK family.
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Published on 27 January 2011 09:00 AM
Pensioners in South and West Wales are being encouraged to sign up for a priority service in the event of a power cut.
Western Power Distribution (WPD) is encouraging older people to take advantage of this service by signing up to its Priority Services Register.
Says Phil Davies, WPD’s Network Services Manager for Wales:
“WPD wants as many people as possible in South and West Wales to sign up to our Priority Services Register so that we can give practical advice and support to those people who need it in the event of a power cut.
“WPD delivers electricity to around a million homes and businesses in South and West Wales, and it is important for our older and vulnerable customers to register with the Priority Services Register scheme so that they can get additional support on those rare occasions when power supplies fail.”
The electricity distribution company is working with Age Cymru to publicise the existence of the Priority Services Register.
The charity’s spokesman Michael Phillips says:
“WPD’s Priority Services Register is designed to help older and vulnerable people in the event of a power cut.
“I would urge all older people in South and West Wales to take advantage of this scheme as it will allow WPD to identify customers who may need additional support from it if there are power failures.
“Registering with the Priority Services Register will give people peace of mind of knowing that there’s help available for them if and when they might need it.”
People registering with the WPD Priority Services Register by 25 February will be entered into a free draw to win a cash-saving electricity monitor.
• To register with the WPD Priority Services Register simply call the freephone number 0845 601 2989 or email wpdpriorityservices@westernpower.co.uk
ENDS
CONTACT
For all media enquiries, please contact Iwan Rhys Roberts, Communications Officer – Age Cymru, on 07739 894 923, 029 2043 1562, iwan.roberts@agecymru.org.uk
NOTES TO EDITORS
WPD:
• WPD is committed to customer service excellence and to ensuring that our customers receive the correct and most appropriate level of service at all times.
• Our Code of Practice on services for elderly, disabled, chronically sick, blind or deaf customers has the agreement of Ofgem, the industry regulator, and meets the requirements under the Disability Discrimination Act 1999.
• Even so, we recognise that there are many vulnerable customers who do not fall into this category but who may still require assistance during times when there is a prolonged electricity supply disruption.
• Our round-the-clock initiative with the Women's Royal Volunteer Service (WRVS) is designed to help. It provides assistance for those who may have been without power for longer than four hours and who do not have access to hot water or food.
• Our customer Contact Centre staff are trained to assess need and to respond quickly to enable the WRVS network of 12,000 volunteers in our region to provide valuable assistance.
• For further information about how to register call WPD direct on 0845 601 2989 or email us at wpdpriorityservices@westernpower.co.uk
Age Cymru:
• Age Cymru is the force combining Age Concern Cymru and Help the Aged in Wales.
• Age affects us all in different ways. We cannot promise good health, but we should be able to ensure good care for all of us. When we find loneliness, we will reach out. When age becomes a burden, we will lighten the load.
• Age Cymru will campaign. We will fundraise. We will research. We will make the powers that be listen.
• Age Cymru is a registered charity 1128436.
• Company limited by guarantee and registered by in England and Wales 6837284.
• Registered office address: Ty John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.
• Age Cymru is working in partnership with local Age Concerns.
Set your location to see what Age Cymru offers in your local area.
For all media enquiries about Age Cymru, please contact our Communications Officer, Iwan Rhys Roberts.
07739 894 923
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