Challenging benefit decisions

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If you're unsatisfied with a decision made about your benefits, you can ask the office that made the decision to explain or reconsider it. If you're still unsatisfied, you can appeal the decision. Our factsheet below will tell you who makes benefits decisions, how a decision can be challenged and how to make complaints about benefit decisions.

opens link in new window FS74: Challenging welfare benefit decisions (PDF 392KB)


Advice line:
08000 223 444

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