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If you're unsatisfied with a decision made about your benefits, you can ask the office that made the decision to explain or reconsider it. If you're still unsatisfied, you can appeal the decision. Our factsheet below will tell you who makes benefits decisions, how a decision can be challenged and how to make complaints about benefit decisions.
FS74: Challenging welfare benefit decisions (PDF 392KB)
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Find out what Age Cymru does, its history, how it raises money and more about the charity.
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