Are you, a friend or relative:
• Facing a life changing decision such as; considering moving into residential or
nursing care?
• Feeling unhappy or concerned about the way you are being treated or the care you are
receiving?
• Feeling isolated, vulnerable, under pressure or find yourself in situations that you
feel are out of your control?
Do you need someone who is able to provide you with independent information that will help
you to understand your rights and help you to make decisions that are best for you?
Our team of advocates are all CRB checked and are supported by trained volunteers who can
help you by:
• Making sure that your voice is heard
• Promoting your rights
• Making sure that you are protected from abuse or neglect
• Helping you to maintain your independence
• Speaking on your behalf and representing your views at care planning meetings, etc.
• Liaising with other professionals and health services to ensure that you have access
to appropriate services
Advocates are independent, non- judgemental people who can act on your behalf to ensure
that, as far as possible, your voice is heard.
Who is eligible for the service?
The service provides instructed* advocacy and is available for anyone over the age of 50 who
is living in the Swansea, Bridgend and Neath Port Talbot areas. Advocates can support you if
you are living in your own home, residential care or if you are in hospital.
When is the service available?
Advocates are available:
Monday – Thursday 9.00am – 4.30pm
Fridays 9.00am – 4.00pm
*Instructed advocacy is when a client has the mental capacity to give clear direction /
instruction to the advocate regarding how they wish to be represented.
“We fully support the Law Commission's view that advocacy is "a vital component
of achieving independent living and full citizenship for disabled people"; and the EHRC's
proposal that everyone seeking care and support should be given access to advocacy, including in
relation to human rights, non-discrimination and equality. We call upon the Government to
ensure that independent advocacy is widely and freely available to those who need it. This can be
best achieved by implementing a 'right to advocacy' for those in need, and compelling local public
authorities to specify their arrangements for assessing and meeting the advocacy needs of their
communities”