We are committed to improving our services. Are you happy with the service you have received? How could we improve our services? What do we do well and what can we do better? Your feedback is important to us.
You can send us your comments using our online contact form. For details of other ways to get in touch with us, see our contact us page.
If you would like to make a compliment about our chairty, a service you have used, a member of our staff or one of our volunteers, you can send us a short message using our online contact form. For details of other ways to get in touch with us, see our contact us page.
The primary aim of Age Cymru Swansea Bay is to deliver an appropriate and excellent service to consumers. Age Cymru Swansea Bay is, however, concerned that consumers may occasionally be dissatisfied with the service provided by the organisation, or may have cause for complaint.
If you would like to make a complaint, please telephone or email the main reception desk and ask to be dealt with by a manager. If you are complaining about a particular service, please direct your complaint to the manager of that service. If for any reason you do not wish to complain to the manager associated with a particular service, you can complain directly to our Quality & Compliance Manager, Connor James:
Telephone: 01792 648 866
If you make a verbal complaint and a resolution cannot be agreed, we will ask you to set out your original complaint in writing along with the reasons why you feel a satisfactory resolution has not been achieved. However, if you are unable to make your complaint in writing, we will make the necessary adjustments to ensure your complaint is dealt with appropriately.
You can download a copy of our full complaints procedure below. Please contact us to let us know if you have any difficulties in accessing or understanding this document.
Age Cymru Swansea Bay Complaints Procedure