Advocacy, Advice & Information
We provide a free, impartial and confidential service that you can access in your own home, at our office - Tŷ Davies or via telephone, email or letter.
Find out more about our Advocacy, Advice & Information services
Find out what benefits are available and what you may be entitled to.
Help when your benefit has been stopped or your application turned down.
Help to manage your money and plan for the future with confidence.
Practical help and information on health and care issues.
Our Health & Social Care Advocate will make sure that your voice is heard.
Help to understand your housing options in later life.
Handy tips to help you prepare for and cope during the winter months.
Latest information on scams and help if you've been scammed.
Expert advice and help with a range of legal and tax issues.
Advice and information to help you support loved ones living with dementia.
Easy to read guides and factsheets on a wide range of topics.
Refer yourself or someone you know to us for help and advice.
We provide more
We also provide information on a wide range of other topics including: transport concessions for older people, switching energy supplier, and much more.
Advocacy, Advice & Information opening hours
We are open from 9.30am to 4.30pm Monday to Thursday and from 9.30am to 4.00pm on Fridays.
Our volunteer led drop-in service at Tŷ Davies is open Mondays, Wednesdays and Fridays from 10am to 3pm. All initial enquiries are handled by our triage before, if necessary, being referred onto our staff. We aim to respond to all enquiries within 10 days. If you require help with form-filling, there is a 6-8 week waiting list.
If your enquiry is outside our opening times, you can email us or leave a message on our answerphone and we will get back to you as soon as we can. If you need to speak to someone straight away, you can call Age Cymru on 08000 223 444.
What people say after using our service
“I have never been a sponger, claiming benefits is just something I have never done but we have really struggled for the last ten years since my health deteriorated and asking for help has transformed our lives. Thank you so much.”
“Why do pensioners moan that they don’t have enough money when all this is available to them? I never knew and I feel like a huge weight has been lifted.”
“The visit from the adviser was absolutely brilliant; she was amazing, kind, courteous and all the things you could want. She helped with the benefits that my Mam was entitled to and even said to ring again if we needed anything. A job well done!”
“I didn’t realise what I was entitled to financially until I spoke to an adviser who helped me so much and gave me peace of mind. I want to thank you all for all the good work that you do. Thank you.”