Getting heard and helping us get it right: guidance for clients, carers and volunteers.

Age UK Dacorum often deals with sensitive issues. There may be a time when you wish to express an opinion or make a critcism, compliment or complaint about a service we provide.
 
If there are failings or room for improvement, we need to know to put it right and improve our services. Similarly, we love to know if there is something you like about what we do.
 
We value all feedback, both good and bad, and welcome the opportunity to learn and improve.
 
Age UK Dacorum takes complaints seriously and this is how we deal with them:
 
Informal complaint - Discuss your concerns with a member of staff at our office.
Formal complaint - The Chief Executive will act as Complaints Officer. Please address your complaints to
 
Chief Executive
Age UK Dacorum
Half Moon Yard
High Street
Hemel Hempstead
Hertfordshire
HP1 3AE
 
For a leaflet detailing the complaints procedure in full, please email admin@ageukdacorum.org.uk