Derbyshire Dales Housing Options Service
The Derbyshire Dales Housing Options Service is a specialist information and advice service. We can help you consider your present and future housing needs. Our support can help you maximise your income, get the help and equipment you need to remain independent or support you to move to a more suitable home.
Our service is: free, confidential and independent and offers individual 1:1 support, whether you are a tenant or a homeowner. Anyone can refer to the service: you, a friend, family carer or support workers.
What is the Derbyshire Dales housing options service?
Our support may cover:
• Moving home
• ‘Choice-based lettings’
• Benefits and welfare rights
• Home adaptations and aids
• Support services
• Residential, nursing care and extra-care
• Equity release and self finance
You will work with our professional, well-trained staff to explore your needs. We will support you to make informed decisions about what is best for you now and in the future. Your Housing Options Adviser works for you to achieve the best possible outcome.
Or you can use our website which guides you through your housing options and provides information and links to other sources of help and advice.
Making things better
Experiences from the Derbyshire Dales Housing Options Service help Age UK’s campaigning, policy development and our work with local and national planning and strategy development.
How we work
The Housing Options Service started in the Derbyshire Dales with a funded pilot 9 years ago and Derbyshire Dales District Council continues to fund the service in the district.
The Housing Options Service has been recognised for its contribution to older people’s wellbeing by supporting them to make well-informed and successful choices about where and how they live.
Age UK Derby and Derbyshire delivers the service because we can offer the reassurance of a free, confidential and independent service designed with older people.
Getting it right for you
We believe you deserve the best possible service. If you feel our service has failed to meet the high standards you deserve and should expect please make a complaint. We welcome complaints which can help us learn and improve.
If you feel our service has helped you or a member of our team has been exceptional then please give us feedback. Your comments can help reward good work and encourage others to strive for the best performance.
To make a complaint or compliment contact: Katy Pugh, Chief Executive, Age UK Derby and Derbyshire, 29A Market Place, Heanor, Derbyshire. DE75 7EG
Safeguarding Adults
We aim to adopt the highest possible standards and take all reasonable steps in relation to the safety and welfare of vulnerable older people. Abuse is a single or repeated act or lack of appropriate action which causes harm or distress to an older person.
If you need help either because you are at risk of abuse, or because you may abuse someone because of your own problems please talk to someone. Help is available Call Derbyshire 08456 058 058. In an emergency call 999.
For more information
Call:
01629 761147
01629 761285
01629 761127
01629 761129
Email: ageukdd@derbyshiredales.gov.uk
Website: www.hopsdd.org.uk
Or Contact our Information & Advice Service Tel No 01773 768240
Or Call Derbyshire on 08456 058 058