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Home Help

The Age UK Essex Home Help team delivers a range of services from housework to shopping.

Our Home Help service provides a professional domestic cleaning service. We can help you with general housework duties including vacuuming, dusting and polishing furniture, laundry and cleaning the bathroom as well as collecting your weekly shop from the supermarket and picking up prescriptions for you.


Home Help service

How does the Home Help service work?

Many of our Home Help clients find our services help them remain independent and enable them to stay in their own home.


Where possible you will always have the same helper, who will get to know you and your tastes to make sure the work is done to your satisfaction. All our Home Help workers are trained, insured and police checked via the Disclosure and Barring Service.


What makes our service stand out is our ‘never walk away’ safety policy. If one of our clients is in difficulty or fails to answer the door, our fully trained Home Help workers will follow a pre-agreed emergency plan and will not leave until they know their client is safe. The health and wellbeing of our clients is at the heart of everything we do and our approach has been universally praised and gives great reassurance to both clients and their families. 


Who can use the Home Help service?

If you are over 50 and live in Essex, you can access the service. Our Home Help service is available Monday to Friday, 8.30am-4.30pm excluding Bank Holidays. 


We cover all areas of Essex including the unitary authorities of Southend and Thurrock. We also cover Havering including Rainham, Hornchurch, Upminster and Romford.


Please note our Home Help workers are unable to provide personal care, administer medication or prepare food. 


Is there a charge for the service?

There is a one-off registration fee and an hourly charge for the Home Help service. In addition, mileage is payable when a Home Help worker uses a vehicle for shopping trips.


Find out more

If you would like more information on the Home Help service, please call your local office:



01268 288839



01376 341465


Castle Point

01702 549827



01245 505842



01376 573532



01621 857040



01255 479377


Thurrock and Havering

01375 392157



01279 454304



01702 548423 


Operations Manager - Harlow, Epping Forest, Uttlesford, Colchester, Tendring, Brentwood, Chelmsford, Braintree

Bernice Crackett -  01279 454 304


Operations Manager - Thurrock, Havering, Maldon, Basildon, Rochford, Southend, Castle Point, South Woodham Ferrers

Jenny Wright - 01702 410 696 


Delivery Development and Customer Care Manager

Lisa Olive - 01245 207 018


Service Deliver Manager

Diane Nicola - 01245 423 330

Interested in working for us?

We are always looking for more workers to expand our service please see the work for us section for the latest vacancies.

If you would like unbiased information and advice about other products and services from our own and other organisations to help you in your home, including benefits advice please contact the Age UK Essex Information & Advice team who will be able to help advise you.