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coins in handOver the past few days, we’ve been asking what you know about the Winter Fuel Payment on Twitter and Facebook – and you've responded with a lot of questions!

So, we've created a Winter Fuel Payment top 10 Q&A - to answer your queries! If you want more information, just check out our online guide to getting help with your heating costs

Still have questions? Just leave a comment below... 

  1. I’ve never heard of the Winter Fuel Payment, what is it?

    Put simply, it’s a Government scheme to help older people pay their energy bills in winter. The payment is tax-free and is made annually to households through a lump sum. Most people born before 6 July 1951 will qualify for the payment this winter.

  2. How much money is available?

    It ranges – the minimum payment is £100, the maximum is £300.
    What you receive depends on how old you are and whether you live with anyone else.

  3. Is it just for older people?

    Yes. You must have been born before 6 July 1951 to qualify for the minimum payment this winter – and you get more money if you are 80 or over.

  4. I don’t qualify for benefits – can I still claim winter fuel payment?

    Yes. The winter fuel payment is not means-tested – so it doesn’t matter whether you are working, claiming other benefits, or if you have lots of savings.

  5. I’m under the qualifying age, but I suffer from a medical condition. Can I claim the payment?

    No. Winter Fuel Payments are age specific.

    However, you may qualify for other benefits like Cold Weather Payments (see question 10) or Disability Living Allowance.

    Check the Age UK benefits calculator, to see what you could be entitled to – or call the Age UK advice line on: 0800 169 65 65 

  6. I’m over the qualifying age – is there any reason I might not qualify?

    Generally, most people born before 6 July 1951 qualify for Winter Fuel Payments.

    However, there are a few exceptions and you won’t get a Winter Fuel Payment this winter if, during the week beginning 17 September 2012:

    • You were a care home resident receiving Pension Credit, income-based JSA, or income-related ESA, or
    • You were a prisoner, or
    • You had been in hospital for more than 52 weeks, or
    • You were subject to immigration control.

  7. If you live with other people, will your claim be affected?

    Yes. This is where it gets a little tricky.

    Circumstance Born on or before 5 July 1951 Aged 80 or over (born before 24 September 1932)
    You qualify and live alone (or none of the people you live with qualify)
    £200 £300
    You qualify and get one of the benefits listed**
    £200 £300
    You live with someone under 80 who also qualifies
    £100 £200
    You live with someone 80 or over who also qualifies
    £100 £150
    You qualify and live with your partner or civil partner and they get one of the benefits listed**
    Nil*** Nil***
    You qualify but live in a care home and don’t get one of the benefits listed**
    £100 £150
    ** Pension Credit, income-based Jobseeker’s Allowance or income-related Employment and Support Allowance

    *** Your partner getting the benefit will get the Winter Fuel Payment on your behalf

  8. Do you only receive Winter Fuel Payment when it’s really cold?

    No. Winter Fuel Payment is a one-off payment for the whole winter. It’s different from, but often confused with, Cold Weather Payments – which are weekly payments made during ‘cold snaps’ or periods of prolonged cold weather (see question 10).

  9. Can I claim for past winters?

    It is not usually possible to claim for previous years, but if you were entitled to and did not receive, Winter Fuel Payments for the years 1997/8, 1998/9 and 1999/2000, there are some circumstances when you may still be able to make a claim.

  10. What other help is available?

    Cold Weather Payments:
    These are only paid during periods of especially cold weather to people on certain means-tested benefits. Specifically, you can get £25 a week every time the average temperature in your area is 0°C or colder for seven days in a row.

    Cold Weather Payments have no age restriction – and so you may be able to get them if you are too young to get a Winter Fuel Payment. If you do qualify for a Winter Fuel Payment, you will get Cold Weather Payments as well when the weather is cold enough, as long as you are receiving one of the relevant means-tested benefits.

For more information, check out our page on Heating Benefits.

Add comment




Comments...

  1. Age UK

    11th Jun 2013 Patrick - As your request is a little complicated, please call our Winter Fuel Payments Helpline on 0845 915 1515 to speak to an adviser

    Barrie - We have sent you an email regarding your request and will get back to you soon

    Alastair - You should qualify this year - people born on or before 5 January 1952, are eligible for the 2013/14 payment (this winter). Find out more about how to apply, here: http://www.nidirect.gov.uk/winter-fuel-payment-you-have-not-received-it-before

    Jane - thanks for your feedback. We have a little information on how to claim, here: http://www.ageuk.org.uk/money-matters/claiming-benefits/heating-benefits/

    I will pass on your suggestion to our Information and Advice t ...
  2. Jane Evans

    11th Jun 2013 The information was really useful, however, it doesn't tell you how to claim in the first instance. What I read is once you have claimed it will automatically be paid in subsequent years. How to claim would be really useful information.

    Thanks

    Jane Evans
  3. Alastair Riley

    11th Jun 2013 Having been born on 25th November 1951, every time I have enquired about when I shall receive my fuel allowance my "look-forward" date has gone back another 6 months. When can I expect to receive it?
  4. Barrie Smith

    7th Jun 2013 I have just received a letter from the Customer Payment Centre explaining that they are changing the way payments are made and are requesting my bank details. They say they are ceasing paying by cheque and are paying direct into banking accounts. Because of the environment we live in, is this change correct. Hoping for some advice from you.
    Regards
    Barrie
  5. Patrick von Aulock

    5th Jun 2013 My Italian mother-in-law moved in with us in September 2010 and I only recently realised that she may be eligible for the winter fuel allowance.

    I phoned the 'Winter Fuel Allowance' helpline today and was told that because my mother-in-law did not have a National Insurance number and had not contributed in the UK, she would not be eligible. She draws her pension from Italy which she then cashes here.

    Can you please advise if this is correct ?
  6. Age UK

    4th Jun 2013

    Hi Michael and Carolyn, 

    People born on or before 5 January 1952, are eligible for the 2013/14 payment (this winter).

    Unfortunately, you were both born after that date, so you are not eligible this year.

    Next year (2014/2015) the qualifying date is on or before 5 July 1952.

    Find out more here: http://www.nidirect.gov.uk/winter-fuel-payment-you-have-not-received-it-before

    Or call our free advice line on 0800 169 6565 to find other ways of keeping warm and reducing your fuel bills.

      ...

  7. Michael Morris

    3rd Jun 2013 I had assumed that everybody is eligible for winter fuel allowance once they reached 60, I was born on 27/03/1953, can you tell me when I am likely to receive this payment.As I now think it is on a sliding scale.
  8. carolyn moir

    30th May 2013 I was born on 7th August 1952 could you please tell me if i am entitled to the winter fuel allowance, if so when. thanks
  9. Age UK

    23rd May 2013 Hi P R Sheridan,

    We know many people are concerned about the changes in pension age and we have campaigned on this issue. We are also concerned about suggestions that the winter fuel payment might be abolished and are strongly resisting this. Find out more on our Campaigns page - http://www.ageuk.org.uk/get-involved/campaign/
  10. P R Sheridan

    20th May 2013 Hello, I am sick and tired of reading that winter fuel payments are paid to the over 60s. My birthday is 19.7.51 so I will be on my way to 63 years before I get it. The education year ended 31.8. - so why the discrimination?
    Best wishes.
  11. Age UK

    7th May 2013 Hi Gwyneth,

    If you have reached qualifying age and you don't live with your partner then you should receive winter fuel benefit this year (2013/14). You will need to apply.

    Find out how to claim here: http://www.ageuk.org.uk/money-matters/claiming-benefits/heating-benefits/

    For more information, please call our free advice line on 0800 169 6565
  12. Gwyneth Roberts

    5th May 2013 My ex partner who has moved out from my address was receiving the winter fuel benefit, will I now receive this as I have reached the qualifying age.
  13. Age UK

    2nd May 2013 Hi Angie,

    That will depend on his exact date of birth and whether you qualify yourself.

    Please call our free advice line on 0800 169 6565 or email contact@ageuk.org.uk - our advisers will be able to help.
  14. Angie

    29th Apr 2013 My husband is 61 in September of this year. How can I work it out when he will qualify?
  15. Age UK

    29th Apr 2013 Hi John,

    There are several factors that could influence your claim.

    As you haven't stated your exact birthday in your message, I would suggest ringing our free advice line on 0800 169 6565 or emailing contact@ageuk.org.uk to find out exactly why you didn't receive any winter fuel payment last winter.
  16. John Foulkes

    29th Apr 2013 I did not receive the winter fuel allowance last year even though I was 63 at the time, my wife was 56 would this make any difference. If I was entitled to it how do I make a claim for it and who do I make the claim to.
  17. Age UK

    29th Apr 2013 Hi Billy,

    In winter 2013-14 (i.e. this coming winter) you will be eligible if you are born before 6 January 1952.

    Please ring our free advice line on 0800 169 6565 or email contact@ageuk.org.uk to find out more.
  18. Billy Wray

    28th Apr 2013 when i tried to claim last year, they told me i have to wait till next year (2014) but now i see all over the internet you have to be born on or before july 5th 1951.i was born 10th july 1951. do i qualify for this coming winter???
  19. Age UK

    16th Apr 2013 J Lipp - there is no age limit for winter fuel allowance - once you reach qualifying age you will always qualify. If you want to know if you are old enough to qualify, please call our free advice line on 0800 169 6565.

    Susan Newell - I'm afraid we would need to know a litter more information about your situation in order to make an assessment. Please ring our free advice line on 0800 169 6565.
  20. susan newell

    11th Apr 2013 I live with a partner who is younger than me, I start to get state pension in August do I still qualify for winter fuel allowance. The tenancy is in his name. regards Susan Newell
  21. J Lipp

    9th Apr 2013 What is the age limit for winter fuel allowance
    (2013/14) ?
  22. Age UK

    9th Apr 2013 Hi David - can we suggest you call our free advice line on 0800 169 6565.

    One of our team of advisers will be able to talk you through things and get your the help you need.
    Thanks :)
  23. David galloway

    8th Apr 2013 I am an oap and disabled and I would like help with my Heating bills please.
  24. Age UK

    3rd Apr 2013 Hi there M J Dick

    It's normally paid before Christmas, providing you're eligible.

    Can I suggest you check that you meet all the right criteria (see point 6 above) and then, if you do, call the Winter Fuel Payments helpline on 0845 915 1515.
  25. M J DICK

    2nd Apr 2013 Still haven't received mine!
  26. Age UK

    28th Mar 2013 Hi Mags,

    If you are eligible, it will get paid to you directly - not sure exactly when it goes into accounts, but it's from around November onwards usually for 2013/14.

    If you don't hear anything, then call the Winter Fuel Payments helpline on 0845 915 1515.
  27. mags

    27th Mar 2013 There is an allowance of about £130 which is issued via the energy companies - contact your energy company and ask about Social Tarriffs and if you qualify for them. You do not have to be a pensioner for some companies. I am with edf energy and I believe lots of others such as Eon and British Gas also do it too.
  28. mags

    27th Mar 2013 I am due pension on 6 July 2014 - when will I get winter fuel allowance and when should I apply as I believe is the case now please.
  29. Joyce Holligon

    28th Feb 2013 As a state pensioner (aged 62)I receive the winter fuel payment, for which I am grateful. However as my income takes me out of Pension Credit umbrella I do not receive any cold weather payment. I made provision for my retirement (company pension fund) I will be entitled to cold weather payment once I become eligible to receive Savings Credit) but not until I reach 65!!!! Ridiculous, to my mind, that I am entitled tostate pension and some heating benefits at 60 but must wait till I am 65 to receive oth ...
  30. Age UK

    27th Feb 2013 Hi Tom,

    I suggest you call our Winter Fuel Payments experts on 0845 915 1515

    It doesn't cost anything to call - and they will be able to tell you if you qualify and also help you to claim.
  31. tom mills

    26th Feb 2013 i live on a boat permanent on a british waterways moorings so ive got a c/o address im 63 got wfa for last 2 yrs but they saying i dont qualifly4 it has i live on a boat
  32. Age UK

    25th Feb 2013 Hi Mark,

    "I was told because i was working full time i would not qualify"

    This is not true - you can claim winter fuel payments even if you are working full time, provided you are the right age.

    Winter fuel payments go out to everyone above the qualifying age, regardless of circumstance. They are for older people and therefore not related to income in any way.

    This is also why some people, who feel as though they don't need the payments, can choose to donate the money they receive to charity.

    If you are the qualifying age, we would recommend claiming the payme ...
  33. Mark

    24th Feb 2013 i have had a form like i did last year about my fuel payments. did not claim as i was told because i was working full time i would not qualify. is this true
  34. Age UK

    18th Feb 2013 Hi Rajnikant,

    Yes, you should qualify for the 2013 payment this September.

    For more information, call our Winter Fuel Payments Helpline: 0845 915 1515

    All calls are free of charge.
  35. RAJNIKANT . VARIA

    15th Feb 2013 I was born on 30th October 1951, Do I qualify for Winter payment in 2013.
    If not, when do I qualify?
    Please advise
    Thanks
    Rajnikant Varia
  36. Age UK

    12th Feb 2013 Hi Claire,

    Providing that the Government does not change the rules, a person born on 14/01/1952 will be eligible for winter fuel payment for the 2014-2015 winter.

    To ask about your payment or make a claim‚ call the Winter Fuel Payments Helpline on 0845 915 1515.
  37. Claire Gilhooly

    12th Feb 2013 If a person was born on 14/01/1952 when will they be eligible for winter fuel allowance
  38. Age UK

    31st Jan 2013 Hi Joan,

    There is no way to cancel a winter fuel payment or to give it directly to a charity. However, if your friend wants to donate it, they can simply make a donation of the same amount to a charity of their choice. This is seen as 'donating the payment'.

    Hope that helps! :-)
  39. Joan Winsor(on behalf of a friend)

    31st Jan 2013 How does one go about paying the Winter Fuel benefit either:

    (a) to a charity;
    (b) back to the Government.
  40. Michelle

    22nd Jan 2013 Hi,
    Just to update your information under point 10 -

    Warm Front closed on 19th January 2013 and will not be re-opening - there is however new grant funding available from the energy companies for heating and insulation amongst other measures.

    Also in terms of additional financial help - the Warm Home Discount is another rebate for certain lower income older and working age people, and this year it is £130, although it is a first come first service scheme so limited availability.
    Thanks
    Mich ...
  41. Age UK

    21st Jan 2013 Hi Jim,

    There could be a few reasons for your high energy bills - you may be loosing heat if your house isn't energy efficient. Or, it may be time to switch energy suppliers.

    You can find out more about keeping energy costs low on our advice page, but I would urge to you speak to one of our experts soon - as you shouldn't be turning off your heating in this weather. Call them free on 0800 169 6565 or email contact@ageuk.or ...
  42. james Mc Pike

    19th Jan 2013 I am an 82 yr old man. My wife is the same age. My gas and electricity bill for this quarter is £500. This is a disgrace. I can not keep up with this so i will have turn off the heating.My niece whose heating is on from 6.30 in the morning till 11 pm was £180 Ido not understand this, as my heating was on a lot less than this. It ma be that i need a new combi boiler bit i can not afford one.Some time ago i tried to get a grant for one . but was told that as it was working i do not qualify.Yet a friend of mine who has no shortage of money, and can go to alaska to fish, and which costs £5000 fora week got a complete system at no cost to him.. Not enough is being done for people like me and yet those with no shortage of cash seem to get all that is going. It is time age uk got something done about this. I dont think age uk are doing enough. When i got a quote for car insurance from them thet were £150 more than i was quoted from my current insurer. I thought age uk was to help people like me.but it seems not. Jim Mc ...
  43. Age UK

    18th Jan 2013 Hi Ray,

    Our advice line experts will be able to answer that question. It's free to call them on: 0800 169 6565

    Hope that helps!
  44. RAY WELLS

    18th Jan 2013 I'VE HEARD THERE'S A SCHEME CALLED"KEEP WELL/KEEP WARM"FINANCED BY THE POWER COMPANIES ABOUT £130 TO PENSIONERS,TO BE PAID AUTOMATICALLY.DOES ANYONE KNOW ANYTHING ABOUT THIS PLEASE eg.DO WE HAVE TO APPLY OR CHASE IT UP?
  45. Age UK

    2nd Jan 2013 Hi Jan - unfortunately, Winter Fuel Allowance is only for people born before July 1951.

    David - if you're 65, then there's no reason why you shouldn't get Winter Fuel Allowance, as it's not a means-tested benefit. Can we suggest you call our free Advice Line on 0800 169 6565 and talk to an adviser?

    Thanks :)
  46. David Burnell

    28th Dec 2012 I have been received WFA since I was 60. I am now nearly 65. I lost my job earlier in the year and claimed JSA. This finished early November. I have now been told I do not qualify for the WFA this year. This seems ridiculous in that I was working full-time up to the beginning of 2012 and could get the WFA and yet I was existing on £72 per week for the qualifying period this year and cannot claim it. It does not make sense.
  47. jan chant

    24th Dec 2012 I am not of qualifying age for the winter fuel payment however I receive contribution based ESA support group and lower level mobility DLA. Can I claim ?
  48. jan chant

    24th Dec 2012 Q. I am not of qualifying age for winter fuel payment however, I receive contribution based ESA support group benefit and lower level mobility based DLA, do I qualify ?
  49. Lynda Jones

    19th Dec 2012 The Government decided my retirement date,lge missed fuel payment by two days for this Winter.l have blood Cancer&need to keep warm...Happy Christmas Scrooge.
  50. suzanne whittle

    19th Dec 2012 Well i think it's unfair that you need to be a certain age to receive £200-£300 We all have to pay our Gas Bill regardless of age. I do receive the £25 but then it has to be 0c for 7 days so thats unfair also i pay £40 every 2kwks so that does not cover the bill but it do help ..











    Gas so that £25 i receivedoes now
    really help...but it's better than nothing i sup





    pos

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