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Age UK Group and its National Partners are committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This policy may change from time to time, so please check this page periodically.
Read our full cookies policy
Age UK is a registered charity (number 1128267) and company limited by guarantee (number 6825798). The registered address is Tavis House, 1-6 Tavistock Square, London WC1H 9NA.
The Age UK Group comprises the charity Age UK and its group of trading and other associated companies.
Age Scotland, part of the Age UK family, is an independent charity dedicated to improving the lives of older people in Scotland within a charitable company limited by guarantee and registered in Scotland. Registered company number: 153343. Registered charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR.
Age Concern Scotland (charity number SC505071) and Help the Aged (charity number 272786 merged on 1st April 2009 to form Age Scotland.
Age NI, a company limited by guarantee registered in Northern Ireland and recognised as a charity by HM Revenue and Customs: registered office address 3 Lower Crescent, Belfast BT7 1NR, company number NI071940, HMRC Charity reference number XT14600.
Age Concern Northern Ireland (HMRC charity reference number XN 48785A) and Help the Aged (charity number 272786) in Northern Ireland merged on 1st April 2009. Together they have formed Age NI.
Age Cymru, a charitable company limited by guarantee and registered in Wales: registered office address Tŷ John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff CF24 5PJ; registered company number 6837284; registered charity number 1128436.
Age Concern Cymru (charity number 505071) and Help the Aged (charity number 272786 merged on 1st April 2009 to form Age Cymru.
Age UK, a number of its trading and associated companies and its National Partners are registered as a Data Controller with the Information Commissioner. Age UK is the Data Controller for the purposes of collecting your information on our Site(s).
You have a choice about whether you want to receive information from us. We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org or telephone on 0800 169 87 87.
When you visit the Site we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is collected by our partner organisation WorldPay plc, but is not held by us. If you supply such information we are legally bound by the Data Protection Act 1998.
We may use this information in the following ways :
We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the Data Protection Act 1998. We will not sell or rent your information to third parties. We will not share your information with third parties beyond the Age UK group and its National Partners for marketing purposes, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission we may contact you about other services and products.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us here, or write to us at Data Processing Dept, Age UK, Freepost, London N1 9BR. You have the right to ask for a copy of the information Age UK hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
If you do not want to continue receiving information by email from us, please follow the instructions at the bottom of the email, which will tell you how to contact us to unsubscribe.
When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.
When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Age UK Group and its National Partners cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Any communication or material that you transmit to, or post on, any public area of the Site including, but not limited to, any data, questions, comments, suggestions, reviews, or the like, is, and will be treated as, non-confidential and non-proprietary information. When entering the discussion forum, you agree not to publish, post, disseminate distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information.
Age UK Group and its National Partners will not be responsible for the posting by any user of any defamatory, obscene or otherwise unlawful material. Age UK Group and its National Partners has the right to remove any material or posting you make on this Site at its discretion.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our Sites.
We do not pass on any personal information about our visitors to any other site. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.
If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at email@example.com or telephone us at 0800 169 87 87.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
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