Age UK Horsham District (AUKHD) is committed to providing quality services for older people that are equitable, accessible and effective.
We are always keen to hear what is working well for customers and value all feedback.
As part of the on-going vision, mission and strategy of AUKHD and service improvement, all services provided by AUKHD will carry out accessible satisfaction surveys and hold regular customer meetings and act on any issues raised.
AUKHD recognises that at times customers may be unhappy with services provided and that such concerns and complaints are a valuable tool for improving the quality of these services. Early resolution of any complaint is vital to ensuring safe, high quality care and identifying areas of risk.
This policy outlines the principles to be adhered to during the process for handling complaints where a customer expresses dissatisfaction with the way they have been treated or a service has been delivered.
Read the full COMPLAINTS POLICY & PROCEDURE here
Telephone: 01403 260 560