Our Quality Standards
Age UK Isle of Wight is committed to the ongoing development of quality assurance management in all parts of the organisation.
First and foremost, Age UK Isle of Wight aims to meet the expectations of the older people and their carers with whom we work. It also needs to meet the expectations of our funders and donors and the expectations of the statutory bodies which regulate us.
Age UK Isle of Wight also has a large volunteer force, whose expectations we also need to meet. We are committed to the fulfilment of people’s expectations of us as the foremost organisation serving older people in the Isle of Wight.
In order to demonstrate the quality of what Age UK Isle of Wight does, we are developing an overall quality assurance system that ensures that certain standards are met and gives a professional focus to all our activities.
We have achieved ISO 9001 qualification. This is an internationally recognised, prestigious award for quality.
"Quality Counts" - the Age UK Quality Framework.
There are currently seven standards that have to be met under the Age UK Quality Framework:
- Involving Older People
- Diversity and Equality
- Governance and Management
- Information and Advice
- Service Provision and
- Campaigning Partnership
Our achievement of the Organisational Quality Standards recognises the high standard of our performance as an organisation. It certifies that we are a well-governed and effective organisation committed to the wellbeing of older people, our staff and volunteers and to working in partnership with others.
The Standards are externally assessed by industry leaders SGS and endorsed by the Charity Commission.
To find out more about our Organisational Quality Standards certification, please contact email@example.com.
Assessed by SGS United Kingdom Limited