Could you use a little extra help to get you home?

The Support at Home Service at St Mary’s Hospital can help

How does the support at home service help people?Support at Home Service

The Support at Home service offers short-term practical and emotional support at home to help people regain their independence.

Following an admission to hospital, we help smooth the process of settling back into a normal routine and enable people to regain their confidence.

There is no charge for this service, however donations are welcome.

Our friendly staff and volunteers can provide the following support:

  • Rebuilding confidence and social networks
  • Companionship
  • Essential shopping for discharge
  • Signposting to other organisations
  • Practical support whilst in hospital

Who can benefit from the service?

The support at home service is available on a short-term basis. Referrals can be accepted from a hospital discharge team, a health professional or relevant community agencies: GPs, primary care trusts, hospitals, and social workers. We do not accept self-referrals.

What happens next?

The service will make the initial visit as soon as possible following the referral, to make an assessment of what is needed.

Following the initial visit a volunteer or staff member will visit and/or telephone once a week, for up to 2 weeks.

The Service can support you to find:

  • Personal Care Services
  • Domestic Services
  • Long Term Support Services

The service cannot:

  • Administer medication or change dressings
  • Act as substitute for any statutory services

What skills and training do our staff & volunteers have?

Our staff & volunteers all take part in a comprehensive training programme, as well as undergoing personal interviews and DBS checks.

They have good interpersonal skills, and an understanding of the differing physical and emotional needs of our clients.

For more information on the Support at Home Service please contact the staff directly on: 07496 732685 or 07595 278624

The Support at Home Service is delivered in partnership by Age UK Isle of Wight and the British Red Cross.

Have a compliment, comment or complaint?

We always welcome your views whether positive or critical. You may offer comments or make a complaint by telephone, in person or in writing to any volunteer or staff member within the service.

An advocate may also offer comments or make a complaint on your behalf, e.g. a relative, friend, carer or another organisation.