'At Home' Domiciliary Care Service

Carer and lady preparing fruitThe At Home service from Age UK Kensington & Chelsea offers a range of personally tailored packages of care and support for older people in the Kensington & Chelsea, Hammersmith & Fulham and Westminster areas.

We have also recently launched our service in the Camden area in association with Age UK Camden.

What services do we provide?

Ouexperience of providing specialist dementia services over a number of years means we understand the support needs of people with dementia. Our care team are trained and have considerable experience in providing such support.
 
In addition to regular training, we also hold a range of specialist workshops for our staff as part of their continuous improvement covering issues such as hearing loss, sight problems, drug and alcohol problems.
 
What the service offers:
Customer favourites include our simple toenail cutting and hairdressing services. We also offer help with long or short term needs, including a home from hospital recovery service and night-time cover.
 
The At Home team also provides a respite service to carers caring for an older person. These breaks are fully flexible and can be tailored to suit personal needs.
 
Our customers can also benefit from a wide network of support available from the free services that we provide as a charity including: befriending, de-cluttering, computer coaching, escorting, Information & Advice, shopping, day trips, support planning and much more.
 
We provide care between 8am to 10pm seven days a week including bank holidays.
 
Some of the tasks At Home Services can help with include:
Washing, bathing and dressing
Shaving
Toe and finger nail cutting
Simple hair dressing
Meal preparation
Shopping
Cleaning
Laundry
General support
Respite care
Night cover
Packing services

Our At Home team works with you to ensure that all your support needs are identified. We take a person centred approach; this means that all the care and support we provide is tailored and delivered with you in mind. We provide care between 8am and 10pm, seven days a week including bank holidays. 

We offer a wide range of long and short-term services such as:

  • Washing, bathing and dressing
  • Shaving
  • Toe and finger nail cutting - click here to find out more about our free Basic Footcare Service
  • Simple hair dressing
  • Meal preparation
  • Shopping
  • Housework
  • Laundry
  • General support
  • Respite care
  • Packing services

Our experience of providing specialist dementia services over a number of years means we understand the support needs of people with dementia. Our care team are trained and have considerable experience in providing such support. In addition to regular training, we also hold a range of specialist workshops for our staff as part of their continuous improvement which cover issues such as hearing loss, sight problems, drug and alcohol problems. 

How much does it cost?

The services are charged by the hour or part thereof and are tailored to meet the needs of the individual, making sure that our customers get the most out of the time they are paying for. The cost of all care is £18 per hour.

Our prices are based on the real cost of delivering the service which includes paying our carers the London Living Wage. There are no hidden charges – for example, no premiums at weekends or bank holidays.

The service can be purchased directly from us, whether you pay all of your own charges or you have a Personal Budget agreed with your borough.

We are happy to discuss a range of payment options with you and we can offer you a free benefits check to make sure that you are receiving all of your entitlements.

For more information or to arrange a home visit, you can contact the At Home team on 020 8960 8137 or email home@aukc.org.uk.