Information & Advice services

Our information and advice services in Halton, Knowsley, St Helens and Warrington are free, confidential and impartial, and cover a wide range of issues.

Halton, Knowsley and Warrington

Picture of lady using a phoneOur information and advice services are committed to supporting older people and their carers. When you use our service, you can be assured of a professional and caring service to national Age UK quality standards.

A free, confidential and impartial service for older people and their families helping them to make informed choices to improve their lives. We can also support older people 65+ with practical support to claim benefits - additional income that can help assist older people in maintaining their independence. The service is free, private and confidential and covers a wide range of issues relevant to older people. If we can't help, we'll put you in touch with someone who can. Free Age UK guides and factsheets are also available.

The information service in Halton and Warrington supported 8,500 enquiries over the last year, including assisting people to claim welfare benefits to the total of £600,000.

St Helens Advocacy & Information Resource (SHAIR)

A free, confidential and impartial service for all people (aged 18+) and their families helping them to make informed choices to improve their lives. We also offer practical support to claim benefits - additional income that can help assist people in maintaining their independence. The service covers a wide range of issues relevant to all ages and, if we can't help, we'll put you in touch with someone who can. Free Age UK guides and factsheets are also available. We also offer a drop-in service. Contact us for details.

The Age UK Mid Mersey information and advice service in St Helens has supported more than 5,700 enquiries over the last year, including assisting people to claim welfare benefits to the total of £550,000.

Some of the issues we cover include:

  • Debt
  • Consumer
  • Housing
  • Disability
  • Leisure
  • Health
  • Welfare and benefits
  • Care issues

Information guides and factsheets are available on a wide range of issues and are available on the Age UK website. Visit the Age UK website

We endeavour to make this service accessible to all older people, whatever their circumstances. Come along to one of our drop-in sessions, telephone us to discuss or pre-book an appointment, or email us at enquiries@aukmm.org.uk.

Contact details and opening times

Halton Office

Telephone: 01928 590 600

Opening hours: Monday, Tuesday and Thursday (09.30am to 1.00pm).

Halton Hospital

Telephone: 01928 590 600

Opening hours: Wednesday, 10.00am to 12noon.

Beaconsfield Surgery

Beaconsfield Primary Care Centre, Bevan Way, Widnes WA8 6TR

Telephone: 0151 424 3986

Opening hours: Every other Friday 9.30am to 2pm. (Drop in or arrange an appointment)

Knowsley telephone number (General Office)

Telephone: 0151 559 3065

Opening hours: Thursday and Friday (9.30am – 4.00pm).

St Helens (Barrow Street)

Telephone: 01744 454 530

Opening hours:
Monday, Tuesday, Thursday and Friday (09.30am to 4.00pm); Wednesday (9.30am to 1.00pm).

Warrington drop in service

Telephone: 01925 244 645

Monday (10.00am to 3.00pm).