We provide practical and emotional support

A free service that provides support for vulnerable older people for up to six weeks after leaving hospital, attending A&E or following a procedure as a day patient.

Tel  01908 996073

Talking to you at the hospital

A member of our team will come and discuss with you what support you'll need when you leave hospital.

Avoid unnecessary admission

When someone who has been in hospital needs to be taken home, our staff will arrive at the hospital within one hour of being contacted by hospital staff between 10.00am and 6.00pm Monday to Friday and 12pm to 8pm Saturday and Sunday, excluding bank holidays.

We will obtain as much information as possible from hospital staff so that we can ensure it is appropriate and safe for a person to be taken home.  We will take them home where appropriate and will carry out an assessment at home to make sure they will cope and that they have all the support they need.  

If you are unable to leave hospital because you have no family or other support locally, where it is appropriate we are able to take you home and settle you in.

Getting you home

When someone who has been in hospital needs to be taken home, our staff will arrive at the hospital within one hour of being contacted by hospital staff between 10.00am and 6.00pm Monday to Friday and 12pm to 8pm Saturday and Sunday, excluding bank holidays. 

We will obtain as much information as possible from hospital staff to ensure it is appropriate and safe for a person to be taken home.  Sometimes a simple practical task can be preventing an older person's discharge from hospital - perhaps they were rushed into A&E in their nightclothes and have no suitable clothes to wear for the journey home.  Or maybe their home is in an unhygienic condition and needs a  deep clean to make it safe.  We can help.   

We take people home where appropriate and will carry out an assessment at their home to make sure they will cope and that they have all the support they need.  If you are unable to leave hospital because you have no family or other support locally, where it is appropriate we are able to take you home and settle you in.

Essentials and light food preparation

We can make a hot drink and a light meal if needed and will ensure that your bathroom and kitchen are safe for you to use.  We will change bedding and tidy up where necessary and install or position hospital equipment where appropriate.

Our staff will shop for essentials and can also help you deal with post and pay bills.  They will also make appointments and collect pensions or prescriptions.

Putting you in touch with other help

We can make sure you are aware of all the help and support Age UK Milton Keynes provides and signpost you to Council services and other places of support.

We can help you make benefit claims before you leave hospital and try to resolve any money matters that are worrying you.  Once you are home we can help you deal with your post, pay bills and make appointments.  If necessary we can collect pensions and prescriptions and will do our best to help you settle comfortably at home.

We'll stay for a chat

Sometimes coming out of hospital can be a shock to your system and you lose a bit of your confidence.  A member of our team will be happy to sit with you and have a chat if that is what you'd like.

We will take the time to listen to your concerns and will do our best to answer any questions you may have.  We can also accompany you on short walks and help you take the gentle exercise you need to regain your strength.

For carers too

If you are the patient and are also a carer - perhaps your husband or wife has Alzheimer's and relies on you - if you are being discharged from hospital and have no support locally, we can help.

It can be difficult to know where to turn for advice.  We can find out the answers for you and refer you to other agencies where appropriate.


Some restrictions

We do not replace carers who help with washing, dressing and toileting. We do not replace existing support of help that family, friends and neighbours can offer.  We do not replace healthcare professionals such as nurses or therapists and we do not provide a general transport service.

We are able to help hospital staff by making drinks and getting snacks for patients, but our staff have not received NHS training on feeding patients.

We would always ensure that the patient does not have dysphagia (swallowing difficulties) and we will only help a person with feeding when we have been assured by medical staff that there is no risk to the patient.

Further information