Payment at our Kiln Farm Store

We accept payment by cash, debit card or credit card.  We regret we are unable to accept cheques.

Debit or credit card

We can only accept payment by debit or credit card on transactions of £10 or over.

Refunds and returns

We would like you to be completely happy with your purchases, but if for any reason you need to return items:

Electrical items - all electrical items carry a three months warranty unless otherwise specified.  If any electrical item breaks down within the time of the warranty due to a fault not caused by accidental damage or misuse, the item will be exchanged or a credit note for the full value issued.

Furniture
- if an item of furniture has a fault not caused by accidental damage or misuse, the item will be exchanged or a credit note for the full value will be issued.
 
Please note that in all instances any delivery charge that has been paid is not refundable.

Other returns

If you wish to return an item for any other reason (eg the item does not fit into your home or you have changed your mind) we will issue you with a credit note at the manager's discretion, but reserve the right to charge a 10% commission. 

All our other shops

Please check with our staff at the time of purchase.  This does not affect your statutory rights.

Further information