Our Advice and Support Team is the first point of contact for anyone over 50 who needs information and advice and is the gateway to all Age UK Newcastle services.
We provide free, confidential and independent ADVICE AND SUPPORT to anyone over 50, living in Newcastle and their carers, including:
- Welfare benefits, pensions and tax
- Housing and property
- Health and social care
- Getting out and about
To access this service you can:
Phone the team on:
0191 232 6488
Between 8.30am – 4.30pm, Monday - Friday
Drop into the office at (no appointment needed):
2nd Floor Broadacre House
Newcastle Upon Tyne, NE1 6HQ
Between 8.30am – 4.30pm, Monday – Friday
Over 95% of our customers would recommend us
‘The service I received was second to none could not be improved 5* service.’
‘Felt good to be able to have someone to talk to who understood the issues regarding helping and supporting older parents.’
‘Can’t praise the staff enough.’
Age UK produce Information Guides and Factsheets on a wide range of topics:
We also offer home visits for a more in depth conversation with one of our team who will help you to look at all areas of your life and identify things you would like to change and improve.
We can provide help and practical support to enable you to make positive changes through the range of Age UK Newcastle services as well as other services and support available in the community.
We look at six areas of your life:
- Looking after yourself
- Getting out and about
Our team are knowledgeable on a wide range of subjects, and know all about other services in the city.
Read Ann's Story:
Ann is 55 and lives alone; she has no family living in the North East. Ann has a strong tie to her Church, and a very good and supportive friend, but finds it very difficult and tiring to go out due to a range of health problems, including Diabetes, which has also impacted on her financial situation as she can no longer work. As well as a recent family bereavement Ann also lost her partner of many years in 2015. When we met Ann she had received no bereavement counselling was depressed and feeling very isolated.
Ann was referred to us by her GP; since 2014 she has had a number of falls resulting in broken vertebrae and toes, cracked ribs and a broken femur. Ann also has chronic Eczema, an allergy to paper and dust. Her GP had prescribed anti-depressants.
As well as her physical and mental health Ann’s financial health was suffering; Tribunals with support from another agency had been unsuccessful following Fit for Work assessments. Ann wanted to be able to drive again, but found the DVLA paperwork very confusing and her allergy to paper just made things worse.
We visited Ann at home and she was able to talk about her life and how she felt and what she thought we could help with to start making her life better. Ann was referred to our Bereavement and Loss Counselling service, and has been referred to our community based exercise, part of our Falls Prevention programme.
With our support Ann has won her recent tribunal, and is taking driving lessons and we will continue to provide support when things get too much for her – she just needs to pick up the phone. Ann said:
“I was dubious about a visit from Age UK Newcastle – I thought they were for old people, but my accidents have slowed me down; and losing my parents and my partner affected me badly. I didn’t realise Age UK Newcastle was for a wide and varied range of people. This has helped me not to feel over the hill’.
Telephone: 0191 232 6488
Newcastle upon Tyne