Emergency Numbers

Social Services

Emergency care situation 0344 800 8020

NHS Direct
111 – emergency dentist and other emergency health issues not requiring an ambulance

Electricity
Emergency electricity faults call EDF Energy on 0800 096 9000 (24 hour cover every day). Gas and electricity enquiries for existing customers (Mon-Fri ~ 8am-8pm, Sat ~ 8am-2pm).

Gas
If you smell gas call the Gas Emergencies Services for all areas on 0800 111 999
(24 hour cover every day)

Anglian Water
Water supply and sewerage queries and emergencies - 03457 145 145 (24 hours a day, 7 days a week)

Cruse Bereavement Care
Day by Day Helpline - 0844 477 9400

Samaritans
Helpline 0845 7909090 - available 24 hours, every day

Ambulance - 999

Police – 999 Emergency
            – 101 Non-emergency


Useful Contacts

Carers and caring

Care for Carers   www.careforcarers.co.uk 
A Carers Group Support Association designed to help new and existing Carers Support Groups.

The Care Workers Charity    www.cpbenevolentfund.org.uk
Charity providing support to current, former and retired care professionals by granting assistance to relieve financial hardship or sickness.

Carers Direct   www.nhs.uk/carersdirect 
A national information, advice and support service for carers, including a helpline and directory of all carers' related services across England.

Chill4us Carers   www.chill4uscarers.co.uk
An online community for adult carers who look after a family member, partner or friend in the UK.

Carers Council for Norfolk   www.carerscouncilfornorfolk.org/ 
CCN works to raise the profile of Carers’ issues and to improve the quality of their lives.

Norfolk Carers   www.carersagencypartnership.org.uk/en/
A range of services is being provided through Norfolk Carers, commissioned by Norfolk County Council and the Norfolk Clinical Commissioning Groups.

Kiloran Trust   www.kilorantrust.org.uk 
A place of respite in west London where full-time carers at home can go for a holiday/supportive break.

Norfolk Carers Support  www.norfolkcarerssupport.org 

Norfolk Independent Care (NIC)  www.norfolkicare.com
NIC brings together representatives from independent and voluntary residential, domiciliary care and supported living sectors for older people and younger adults with mental ill health, learning difficulties or disabilities. It represents the views of the sectors and works in partnership with Norfolk Adult Social Services and the Care Quality Commission.

Consumer

Care and Repair West Norfolk  www.careandrepair-wn.org.uk
Helping older, vulnerable and disabled people to live independently in their own homes in a healthy, safe and secure environment for as long as possible through home adaptation, repair and improvement.

Norfolk Trusted Trader   www.norfolk.gov.uk/trustedtrader 
A directory of service providers in various trade sectors, including home maintenance and improvement, and personal care services. It enables consumers to make informed decisions, based on information provided directly from the people who have used the services of a business.

General

LILY - Living Independently in Later Years Online Directory  www.asklily.org.uk
An online directory for older people living in West Norfolk, providing information about a wide range of services, activities, advice and guidance, primarily for the over 65s.

Norfolk Association of Local Councils   www.norfolkalc.gov.uk 
Membership based Association of Parish and Town Councils, representing over 400 Parish and Town Councils in the county.

Norfolk Citizens Advice Bureau  www.citizensadvice.org.uk/local/norfolk/ 

Norfolk Community Advice Network (NCAN) Advice Directory  http://www.norfolkcan.org.uk/directory/

Norfolk County Council   www.norfolk.gov.uk

Norwich City Council    www.norwich.gov.uk

Health

Action on Hearing Loss  www.actiononhearingloss.org.uk 
The UK's largest charity providing support for people with hearing loss and tinnitus.

Alzheimer's Society   www.alzheimers.org.uk
A membership organisation which works to improve the quality of life of people affected by dementia.

Arthritis Care   www.arthritiscare.org.uk
The UK's largest organisation working with and for all people who have arthritis.

Rheumatoid Arthritis    www.rheumatoidarthritis.org
This is a new organisation committed to raising Rheumatoid Arthritis (RA) awareness. They do this by ensuring health resources worldwide have the most accurate, and well-researched arthritis information available.

Asbestos Victim Support  www.asbestosvictimsupport.org.uk
A charity providing support and information for sufferers of asbestos related illnesses and their loved ones.

Counselling Directory   www.counselling-directory.org.uk 
A support network of UK counsellors and psychotherapists, with information on their training and experience, areas of counselling covered, fees and contact details.

Department of Health   www.dh.gov.uk

EXTEND   www.extend.org.uk
Provides classes of gentle exercise to music for older people and for anyone of any age with a disability.

HealthEast  www.greatyarmouthandwaveneyccg.nhs.uk 
Responsible for planning and managing health services for patients across Great Yarmouth and Waveney.

James Paget University Hospitals NHS Foundation Trust   www.jpaget.nhs.uk

Mesothelioma UK   www.mesothelioma.uk.com 
A national resource centre dedicated to providing specialist Mesothelioma information, support and improved care and treatment.

National Health Service   www.nhs.uk

NHS Abdominal Aortic Aneurysm Screening Programme  http://aaa.screening.nhs.uk
All 65-year old men in Norfolk, Great Yarmouth & Waveney can now benefit from screening for abdominal aortic aneurysms (also known as AAAs) as part of a new national screening programme.

Norfolk and Norwich NHS University Hospitals Trust   www.nnuh.nhs.uk

Norfolk and Norwich NHS University Hospitals Arts Project  www.nnuh.nhs.uk/arts 
The Hospital Arts Project plays an important role in providing a positive health care setting and healing environment for patients, staff and visitors through a wide-ranging programme of arts.

North Norfolk Clinical Commissioning Group www.northnorfolkccg.nhs.uk 
Responsible for planning and managing health services for patients across North Norfolk.

Norwich Clinical Commissioning Group (CCG)  www.norwichccg.nhs.uk
Responsible for planning and managing health services for patients across the Greater Norwich area.

Nutritionist Resource   www.nutritionist-resource.org.uk 
Provides general advice about nutrition and the ability to search for a nutritionist.

Queen Elizabeth Hospital King's Lynn NHS Trust   www.qehkl.nhs.uk

RNIB   www.rnib.org.uk
The UK's leading charity offering information, support and advice to people with sight loss.

South Norfolk Clinical Commissioning Group (CCG)  www.southnorfolkccg.nhs.uk
Responsible for planning and managing health services for patients across South Norfolk.

West Norfolk Clinical Commissioning Group (CCG)  www.westnorfolkccg.nhs.uk 
Responsible for planning and managing health services for patients across West Norfolk


Home help and companionship

Home Support from Age UK Norfolk  www.homesupportandcare.co.uk
Provides home help and companionship services to older people across Norfolk.

Legal

Solicitors for the Elderly   www.solicitorsfortheelderly.com
National organisation of lawyers who provide independent legal advice for older people, their families and carers.

'Tell Us Once' death registration scheme  www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once
This service makes reporting a death easier by notifying key local and central government departments and council services in a single appointment with the local authority.

Money

Disability Grants   www.disability-grants.org 
Provides information about grants available for people with a disability, for example towards the cost of equipment, holidays, housing and days out.

Financing Retirement   www.financingretirement.co.uk
A reference point on preparing for and financing your way through retirement.

Funeral Costs Help  http://funeralcostshelp.co.uk
Offers accurate and impartial advice on funeral costs including how to keep them low.

StepChange Debt Charity  www.stepchange.org  
StepChange (formerly CCCS) is a debt charity which provides debt help that is free, confidential and impartial.

Older people's organisations

Age Concern Great Yarmouth  www.acgy.org.uk

Age UK  www.ageuk.org.uk

Age UK Norwich   www.ageuk.org.uk/norwich 

Breckland Older People's Forum  http://www.breckland.gov.uk/content/older-people%E2%80%99s-forum-launches-breckland 

Broadland Older People's Partnership  https://www.broadland.gov.uk/info/200152/communities_in_broadland/442/broadland_older_peoples_partnership_bopp

Centre for Policy on Ageing   www.cpa.org.uk
The Centre promotes debate about issues affecting older age groups, raises awareness of the needs of older people, and encourages policies to enable older people to live life as fully as possible.

Independent Age   www.independentage.org
Provides an information and advice service for older people, their families and carers, focusing on social care, welfare benefits and befriending services. This is integrated with local support, including one-to-one and group befriending schemes.

Norfolk Older People's Forum  www.heron.nhs.uk/heron/organisationdetails.aspx?id=19239

Norfolk Older People's Strategic Partnership
www.norfolkolderpeoplespartnership.co.uk/ 
The Partnership ensures that older people across Norfolk receive the services relevant to them and which they need to help them remain living independently in the community. It also works to improve joint working between different partner organisations.

Norwich Older People's Forum www.norwich.gov.uk/info/20229/partnership_working/1683/norwich_older_peoples_forum

South Norfolk Older People's Forum  www.south-norfolk.gov.uk/haveyoursay/2226.asp

Personal and social

Action on Elder Abuse   www.elderabuse.org.uk
Organisation that works to protect and prevent the abuse of vulnerable older adults.

Living Made Easy   www.livingmadeeasy.org.uk 
The Disabled Living Foundation (DLF) runs this website containing information about products designed to make life easier for older and disabled people.

Norfolk Safeguarding Adults Board  www.norfolksafeguardingadultsboard.info/

SSAFA: the Armed Forces charity  www.ssafa.org.uk 

Training facilities

The Elms Business Space  https://www.elmsbusinessspace.co.uk 
Meeting and training rooms in Old Catton, Norwich, equipped with modern business facilities.