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Age NI aims to provide a quality service to all. We recognise that sometimes things can go wrong. At Age NI we listen to views, learn from our mistakes, and are constantly trying to improve our service.

Handling complaints effectively supports our commitment to continually assess and improve our work.  Complaints when taken positively can have beneficial effects on the quality of the services we provide. The effective handling of complaints is therefore a vital aspect of our ongoing quality customer care programme and will assist us in driving forward Age NI’s mission 'to enhance and improve the lives of older people'.

Age NI also welcomes feedback and benefits from a strong values system in place creating a philosophy and culture of continuous improvement.

If you wish to make a Complaint/Compliment or Comment you can contact us via the following:

  • Write or visit us at Age NI, 3 Lower Crescent, Belfast, BT7 1NR
  • Email: info@ageni.org
  • Telephone: 028 9024 5729

Or you can download our Complaints/Compliments and Comments policies and procedures below.

We look forward to hearing from you.

Downloads

Compliments
Compliments Procedure (PDF 130KB) 
Contact Form (DOC 920KB) / PDF version (52KB)

Complaints
Complaints Policy (PDF 216KB) 
Meadowbank Residential Home Complaints Procedure (PDF 52KB) 
Contact Form (DOC 920KB) / PDF version (52KB)

Serious Complaints
Serious Complaints Procedure (PDF 57KB) 
Serious Complaints Form (DOC 920KB) / PDF version (54KB)

Further information

Related topics

For more information: Age NI 028 9024 5729