Comments, Compliments and Complaints

Older ladies

Age NI aims to provide a quality service to all. We recognise that sometimes things can go wrong. At Age NI we listen to views, learn from our mistakes, and are constantly trying to improve our service.

Handling complaints effectively supports our commitment to continually assess and improve our work.  Complaints when taken positively can have beneficial effects on the quality of the services we provide. The effective handling of complaints is therefore a vital aspect of our ongoing quality customer care programme and will assist us in driving forward Age NI’s mission 'to enhance and improve the lives of older people'.

Age NI also welcomes feedback and benefits from a strong values system in place creating a philosophy and culture of continuous improvement.

If you wish to make a Complaint/Compliment or Comment you can contact us via the following:

  • Write or visit us at Age NI, 3 Lower Crescent, Belfast, BT7 1NR
  • Email: info@ageni.org
  • Telephone: 028 9024 5729

Or you can download our Complaints/Compliments and Comments policies and procedures below.

We look forward to hearing from you.

Downloads


opens link in new window Compliments Procedure (DOC 55KB)

opens link in new window Complaints Policy (DOC 80KB)

opens link in new window Compliments and Complaints Form (DOC 74KB)

opens link in new window Meadowbank Residential Home Complaints Procedure (DOC 56KB)

opens link in new window Serious Complaints Procedure (DOC 61KB)

opens link in new window Serious Complaints Form (DOC 73KB)

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Age NI Advice:
0808 808 7575
Age NI Advice Line:
0808 808 7575

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About Age NI

We deliver care services, provide advice and advocacy, fundraise and influence our decision-makers to improve later life for us all.


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