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Spread the Warmth - older lady

Joyce's story

Joyce* lived alone and was struggling to heat her home and she could not afford her rent. She also suffered from rheumatoid arthritis and angina.

'I had no oil and no heat for well over a month and I had been spending all day in bed to try and keep warm. I was living in private rented accommodation because six months previously my landlord had put my home on the market and I was given four weeks to leave. I didn’t know that I could have applied to the Housing Executive as homeless at that time and so, in a panic, I found accommodation at a price I couldn’t afford. 

'I contacted Age NI and received so much help and support from their Advice and Advocacy service. Firstly they contacted a local charity who arranged for emergency heating oil to be delivered to my home. The advisor then worked tirelessly on my behalf with the Housing Executive and I was finally accepted as homeless and in priority need. I was allocated a pensioner bungalow and Age NI helped me apply for a Community Care Grant. I was awarded a grant to help me buy essential items of furniture, bedding and kitchen utensils. A few months later, I rang the advisor back to say thank you and to let them know that I had settled in well to my new home.

'If it had not been for the help and support I received I don’t know what would have happened. Age NI made a real difference to my life. Their support I received came at just the right time.'

If you or someone you know needs a benefits check, contact the Advice Service on Freephone 0808 808 7575 today.

To help Age NI support people like Joyce, make a donation to the Spread the Warmth today.

* Joyce's story is representative of some of the older people we helped last winter.

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Spread the Warmth publications

  • Leaflets, factsheets and guides aimed to keep you informed about ageing well in Northern Ireland.

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      Downloads

      What is a download?

      A download is a document (like a research report, a leaflet, or an application form) that can be transferred from our website to your computer. You can download a file, view it on your screen, print it, or save it to your computer.

      What is a PDF?

      PDF stands for ‘portable document format’.

      Most downloads on this website are PDFs. We use this format to ensure that the document looks the same on everyone’s computer (website pages, by contrast, appear differently depending on how people have got their computer set up).

      How do I download a PDF?

      Computers use a program called Adobe Acrobat Reader to download PDFs. If you try clicking on a link to download a PDF and it doesn’t work, you will need to install Adobe Acrobat Reader onto your computer.

      How do I install Adobe Acrobat Reader?

      The process is quite straightforward and is free.

      1. Go to opens link in new window http://get.adobe.com/uk/reader/
      2. Click ‘Download’.
      3. Wait for the window to offer you the option to ‘Run’, then choose this option.
      4. Click ‘Next’.
      5. Click ‘Install’
      6. Wait for the window to offer you the option to ‘Finish’, then choose this option.

      How do I change a download?

      PDFs cannot be changed. If you need to be able to type into a downloaded document (for example, if we are offering a letter template that you need to put your name on) we will provide it as a Microsoft Word document rather than a PDF. You can then download it, type into it and save it to your computer.

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      Downloads will open on your computer in a new browser window.

      Inside this window (below all your web browser menus), there will be a toolbar with options for you to print or save the document.

      Close the browser window to return to the Age UK website.

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      We have made every effort to make our PDFs accessible to screen readers. Here is an overview of your accessibility options available in Acrobat Reader. Please ensure that you have downloaded the latest version of Acrobat Reader from the Adobe Reader website to ensure that they are included in your version of the programme.

      You can use Adobe Reader to read a PDF out loud with the following shortcut keys:

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      You can also convert a PDF into a web page by following these steps:

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      You can convert a PDF document into a text file for use with other software and hardware such as Braille printers by opening the PDF and choosing ‘Save as text’ from the File menu.

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