Looking after your home in winter


If you are having problems in your home such as burst pipes, electrical failure or a broken heating system as a result of current extreme weather conditions, please see the information below for advice on what to do next.

Are you a tenant?

If you are a tenant of the Northern Ireland Housing Executive or a Housing Association, a burst pipe, frozen pipe or no heat in extreme weather is an emergency situation. Contact the relevant organisation, each of whom will have an out-of-hours emergency number.

Are you a private tenant?

If a you are a private tenant, contact your landlord or agent as appropriate right away as heating and plumbing are landlord repair responsibilities. 

If an owner occupier, are you insured?

Call your insurer right away and check if they can provide an emergency contractor such as a plumber or heating engineer. If they cannot you should call for an appropriate contractor right away as a matter of urgency.
 
It is up to you to choose an appropriate contractor and you should always take care in your choices. Trustmark, the Government-endorsed website can suggest trusted contractors. Age NI does not have the expertise to recommend or monitor the performance of the industry and thus cannot recommend a contractor. Visit opens link in new window opens link in new window www.trustmark.org.uk for information.
 
Please note that the availability of contractors may be stretched due to the extreme weather placing increased demands on their services.

Your Age NI

Set your location to see what Age NI offers in your local area.

Age NI Advice:
0808 808 7575
Age NI Advice Line:
0808 808 7575

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