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Age NI Personal Alarms

Personal alarm

Help on hand 24 hours a day

Order here

Or call us to book a no obligation demonstration* 0808 100 4545 0808 100 4545

Lines are open 9am-5pm Monday to Friday
Or visit us at 10 College Street, Belfast BT1 6BT

The Age NI Personal Alarm service is provided by Aid-Call Limited

Buying this service supports Age NI's charitable work.

The Age NI Personal Alarm Service gives users the freedom to live independently in their own home, safe in the knowledge that if there is an accident or they have a fall, they can get help quickly.

Personal alarms offer peace of mind to friends and family, knowing that if there is an emergency or if assistance is needed, they will be contacted quickly by the emergency response centre.

The Personal Alarm has been literally life-changing. I am not alone any longer and I feel comfortable in my own home again.
Yvonne Rooney | 2017
Independence when you want it, help when you need it

At the touch of a button friends or family can be alerted 24 hours a day, 7 days a week. The lightweight alarm can be worn as a pendant or wristband and works in the home and garden so the user is free to get on with their life, knowing that help is always at hand, should they ever need it.

  • Quick and easy to install, by the user, a friend or relative, or one of the team of local installers.
  • Simply press the button on your lightweight pendant or wristband to connect to the emergency response centre – no numbers to press or remember.
  • Your call will be answered in seconds – 24 hours a day, 7 days a week.
  • The Aid-Call Limited operator will automatically know who and where you are, and whether to inform your chosen contacts or the emergency services.

How it works

Personal Alarms OperatorStep 1

Press the button on your pendant or wristband.

Step 2

The alarm base unit by your phone will connect you immediately to Aid-Call's 24 hour emergency response centre.

Step 3

An operator will take your call and confirm that help is on its way – either contacting your nominated key holder or the emergency services if you need them.

Self-Connect

The Age NI Personal Alarm is easy to install

If you choose to Self-Connect, you will be sent the Easy-Connect guide with your personal alarm. This step-by-step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

Download the Easy-Connect self install guide (PDF 4.2 MB)

Self-Connect - Order Online Now

Personal Alarm Pendant

An initial fee of £69 plus £3.47 on-going weekly cost† (£45.10 paid quarterly). Price includes online discount.

  • Connect the system yourself using the quick and easy step-by-step guide
  • Orders usually arrive within 2-3 working days
  • Demonstration offer does not apply to Self-Connect customers.

All prices include 24-hour monitoring, plus on-site maintenance.

Personal Alarm set up requirements

  • You will need a modern phone socket and a mains electricity socket which is near your phone.
  • You will also need 2 people who can hold keys to your home who live within 20 minutes, who can be contacted if you need help.
  • If you do not have 2 people the Personal Alarm Service can still be provided if you have 1 person who can be a key holder and have installed a KeySafe at your property.

Choosing your key holders and KeySafe

To use your personal alarm, the call centre must have someone to contact who has a set of keys to your home. Aid-Call Limited ask for at least 2 seperate people living within 15-20 minutes of you to become key holders. They can be family members, friends or neighbours - it's up to you. If you only have 1 key holder, as long as you also have a KeySafe, the service can be provided.

A KeySafe is a simple, secure way to keep a door key handy. It can fitted to an external wall, in an outhouse or a garage and can only be opened by entering a code unique to you on the keypad, so it's secure.

Key safes are available to buy from your local locksmith or DIY store.

How to Self-Connect

Personal alarms are easy to install yourself, or with the help of a friend or family member.

If you choose Self-Connect, you will be sent an easy connect guide with your personal alarm. This step by step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

Download the Easy-Connect self install guide (PDF 4.2 MB)

How to install your personal alarm

Please follow these steps to install your personal alarm unit. You may also find it helpful to refer to the installation diagrams included in the Easy-Connect Self-Install guide.


Step 1

Unplug the existing telephone from the telephone wall socket (or broadband filter if fitted). Plug the short telephone extension lead (marked with a yellow dot) into the Reach socket (marked with a Yellow square) and connect the existing telephone to it.


Personal alarms instructions - step 2

Step 2

Connect the Telecom Lead (marked with a green dot) between the Reach socket (marked with a green square) and the telephone wall socket, or the broadband filter if fitted.

 


Personal alarms instructions - step 3

Step 3

Connect the Power Lead (marked with a blue dot) between the Reach SUPPLY socket (marked with a blue square) and your mains electricity supply (240V AC mains supply).

 


Personal alarms instructions - step 4

Step 4

Please secure any excess cables to avoid possible trip hazards. Choose the connector cover if the unit is being placed flat on the table. Or the stand if it is being placed an upright position. Route the leads through the cover or stand. Then fix either the cover or stand and secure with the single screw provided.

 


Step 5

Switch on the electrical supply. The indicator on the front of the alarm base unit will flash red, amber, green for 12 seconds while initialising. Once it remains green the alarm is ready to test.


Note: You will find full instructions on how to test your personal alarm in the Easy-Connect Guide.

Download the Easy-Connect self install guide (PDF 4.2 MB)

Let Aid-Call Limited set up the alarm for you

If you do not want to connect the unit yourself, and choose a We-Connect payment option, then a no-obligation demonstration can be arranged for you.

If you would like a demonstration in your own home, Aid-Call Limited can arrange that for you. There's no pressure and no hard sell so you don't have to worry. If you want to go ahead it can also be installed for you.

Prices start at £99 for initial cost plus £2.39 on-going weekly costs from Aid-Call Limited† (£118.80 plus £2.87 weekly cost inc. VAT).

  • A range of options to suit your needs and budget
  • Installed by professional advisors
  • Can usually be fitted within 5 working days
  • Demonstration is not available if you buy online and Self-Connect.
Being on my own I feel there is always someone near to help me if and when an accident happens.
Mrs Betts | 2017

The demonstration will allow the advisor to set up the unit and pendant and show you how to use it. They can answer any questions you may have and test the system to make sure it’s the right product for you. If you want to go ahead the advisor will install it for you.

Personal alarm set up requirements

To have a personal alarm installed you will need two people to hold keys to your home, or one keyholder and a KeySafe.

Go to How to self-connect for more information about the KeySafe and the installation requirements.

Payment options

Price options to suit you

The Age NI Personal Alarm is a rental system. You pay a one-off initial cost and then an ongoing fee deducted by Aid-Call Limited†. There are a range of options for you to choose from, so you can be sure there’s an alarm to suit your needs and budget.

Ongoing payment will be deducted on a quarterly basis, with the exception of We-Connect Lifelong which has no on-going fees. All prices include 24-hour monitoring and on-site maintenance.

Many customers do not need to pay VAT for health reasons ††. If you need to pay VAT, simply add the figures shown. Community Care Grants may be available if you are in receipt of Pension Credit or Income Support. One of the local Demonstrators can assist you with a grant application.

Your Options

Initial Cost

On-going weekly fee

Self-Connect

Self installation of the system. Allow 10 working days for delivery. Demonstration offer does not apply to self install customers. Available to buy online. Comes with easy-to-follow instructions.

£69.00

(+£13.80 VAT)

£3.47

(+£0.69 VAT)

We-Connect Lifelong

Installed by professional team - a lifelong one-off payment with no additional weekly costs.

£585

(+117 VAT)

_

We-Connect

Installed by professionals - 3 payment options to chose from. Usually installed within 5 working days.

Option A

A good value option if you are likely to use the service for more than 3 years.

£254.00

(+£50.80 VAT)

£1.36

(+£0.27 VAT)

Option B

A good value option if you are likely to use the service for up to 2 years.

£99.00

(+£19.80 VAT)

£2.39

(+£0.48 VAT)

Option C

A good option if you are uncertain of the near future. You may be considering moving into a home, sheltered accommodation or perhaps planning to live with relatives.

_

£6.69 per week for first 6 months

(+£1.34 VAT)
 

Thereafter
£2.39 per week

(+£0.48 VAT)

† Ongoing payment will be deducted on a quarterly basis deducted by Aid-Call Limited.

†† You will be exempt from VAT if you declare that you are chronically sick or disabled (for example, if you suffer from an ongoing illness such as heart problems or arthritis).

FAQs

Below are answers to some of the questions customers often ask about Age NI Personal Alarms.

Pendant on a wriststrapIf there is a problem with your Personal Alarm system, for whatever reason, the team will work to sort it out within 48 hours.

Your safety, peace of mind and independence are paramount, which is why the team strives to deliver the best possible service to all customers.

Can I wear the pendant in the bathroom, bath and shower?
What happens if I press the pendant by accident?
How do I know when the battery in my pendant is running low?
What if I lose my emergency pendant?
Can I have more than 1 pendant per base unit?
Will my pendant interfere with a pacemaker?
Will any of the other equipment in my house affect the pendant working properly?
What happens if there is a power cut?
Could I use the Age NI Personal Alarm Service if I am deaf?
Do you keep any medical details to help emergency services?
I have moved house, who do I need to inform of my change of details?
I want to change the details of my key holders – how do I do this?
How secure is a KeySafe?
I do a lot of gardening – will the pendant still work outside the house?
I am planning to install broadband internet in my home – will this affect my alarm?
What should I do with the unit and pendant/s if I cancel the service and no longer require them?
What is a rental system and how does it work?

Q: Can I wear the pendant in the bathroom, bath and shower?
A: Yes the pendant is water resistant but not fully waterproof , however customers are encouraged to wear it, at all times in the house, including in the bathroom (where accidents are likely to happen).
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Q: What happens if I press the pendant by accident?
A: When the call is answered, just inform the staff at the response centre that you pressed it by accident. In fact customers are asked to press the button at least once a month, to ensure that the system is working properly and you understand how it works.
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Q: How do I know when the battery in my pendant is running low?
A: When you call the emergency response centre for the monthly check, the team can check the battery level and if it is low will send you a free replacement pendant.
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Q: What if I lose my emergency pendant?
A: You can still call for help from the alarm button on the base unit. A replacement pendant can be supplied at a small additional cost.
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Q: Can I have more than 1 pendant per base unit?
A: You can have 2 pendants on 1 base unit, enabling 2 people at the same address to be covered. A small additional charge is made for this service.
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Q: Will my pendant interfere with a pacemaker?
A: The pendant does not interfere with a pacemaker because it operates on a separate frequency.
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Q: Will any of the other equipment in my house affect the pendant working properly?
A: Other household equipment should not interfere with the functionality of the Personal Alarm system. If you are in any doubt please call the customer services team on 01364 651555.
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Q: What happens if there is a power cut?
A: If there is a power cut, please don't worry as there is a battery in the base unit that will keep the system working.
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Q: Could I use the Age NI Personal Alarm Service if I am deaf?
A: Yes, Age NI Personal Alarm can use BT Type Talk, or the operator can contact your chosen key holders.
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 Q: Do you keep any medical details to help emergency services?
A: Aid-Call Limited hold limited medical information on file, as well as details of your doctor, to assist the Emergency Services.
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Q: I have moved house, who do I need to inform of my change of details?
A: You will need to tell Aid-Call Limited your new address, telephone numbers and any change to key-holders. Please call the customer services team on 01364 651555. When you move, simply unplug the system and then plug into your new telephone point and electrical socket at your new home.
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Q: I want to change the details of my key holders – how do I do this?
A: Contact the customer services team on 01364 651555 about the details you wish to change.
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Q: How secure is a KeySafe?
A: The C500 KeySafe is the first and only key safe in the UK to have police approval. To provide added reassurance, It also has a security rating making it as a strong as a domestic front door.
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Q: I do a lot of gardening – will the pendant still work outside the house?
A: The pendant has a typical range of 50 metres from the base unit and should be worn outside the house in the garden.
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Q: I am planning to install broadband internet in my home - will this affect my alarm?

A: If you install broadband into your property and already have an alarm system, you should test your alarm after the broadband installation by pressing the button on your pendant. If the test call fails you should contact customer services on 01364 651555 who will assist you in resolving the issue.
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Q: What should I do with the unit and pendant/s if I cancel the service and no longer require them?

A: Please call 01364 651555 and tell customer services that you no longer require the service. Packaging will be sent to you and a courier will pick up up the base unit and pendant/s from you. If you cancel within 14 days any monies paid will be credited back to you.
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Q: What is a rental system and how does it work?

A: The Aid-Call Limited rental agreement covers ongoing rental of the equipment (base unit & pendant/s) and service. You pay for the initial cost and the ongoing weekly monitoring service which is billed quarterly.
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Contact

You can get in contact by any of the following ways.

  1. You can order onlinePersonal Alarms Operator
  2. You can book a demonstration in your home with the We-Connect option, or call 0808 100 4545. Lines are open 9.00am - 5.00pm, Monday to Friday
  3. You can request a brochure
  4. If you are already a customer and have any queries about the service, please call 01364 651555. Lines are open 9.00am - 5.00pm, Monday to Friday
  5. Aid-Call Limited can call you back and answer your questions
  6. Contact by email if you have any questions or to make an enquiry

Call to book a free no obligation demonstration* or

Request a brochure

Lines are open 9am-5pm Monday to Friday 0808 100 4545 0808 100 4545

10 College Street, Belfast BT1 6BT

*Demonstration is not available if you buy online and Self-Connect.

Age NI is registered in Northern Ireland as a charity (number NIC 104640) and as a company (number NI 71940). HMRC Charity reference number XTI 4600. Registered office address: 3 Lower Crescent, Belfast BT7 1NR

Age NI Personal Alarms are provided by Aid-Call Limited, which is authorised and regulated by the Financial Conduct Authority for Consumer Credit. Financial Services Register number 707455.

Aid-Call Limited is a company registered in England, number 01488490. Registered office address: 5 Old Broad Street, London EC2N 1AD. Aid-Call Limited is a subsidiary of AXA PPP healthcare Group Limited.

Age NI works in collaboration with Aid-Call Limited in the offering of Age NI Personal Alarms. The offering of Age NI Personal Alarms supports Age NI’s charitable work.

Aid-Call Limited works in association with Age UK Trading CIC (a community interest company registered in England and Wales, number 01102972), a commercial arm of Age UK (a charity registered in England and Wales, number 1128267) and donates its net profits to Age UK.

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