Information and Advice Service

Our information and advice service offers help and advice for everyone over 50 and their carers, on a wide range of issues

How we can help you:

  • Money & Benefits
  • Housing Issues
  • Disabled transport queries
  • Form filling (specific age-related benefits and carers allowance)
  • Understanding documents
  • General advice
  • Local services and how to access
  • Provide fact-sheets on specific issues
  • Signpost you to other sources if needed

How to get help and advice:

To refer to the Information and Advice Service for Welfare Benefits information, advice or form filling, please fully complete our referral form which can be downloaded here. All referrals will receive an inital telephone call within two working days of receiving the referral and any subsequent appointments will be booked as necessary.

You can call in at our Information Centre for general advice and non-form filling appointments with our advisers.

  • 3 Lord Street, Oldham OL1 3HB (next to main post office)
  • 9:30am – 3:30pm each weekday 

or contact or advisors between 9:00am - 4:30pm each weekday to make an appointment, order written guides or just to speak with someone who can point you in the right direction. 

  • 0161 622 9333 
  • 0161 622 9312 
  • 0161 622 9311 

If our lines are busy, please leave your name and number and we will contact you back just as soon as an advisor is available.

Alternatively, you can email

If you would like help to complete forms you will need to make an appointment with our advisor. 

  • Office appointments are available on Monday, Tuesday and Fridays.
  • Home visits can be made available in some circumstances.

If your query is urgent and outside our office hours, you can contact Age UK free Advice Line between 8.00am and 7.00pm each day on  0800 169 65 65

The Advice Line will be available to offer initial advice with the option to refer you back to Age UK Oldham for any follow up support you may need.

Alternatively, you can view their helpful website to access a host of online information. Follow the link below.


Information and Advice Team

Phone: 0161 622 9333

Email: or

Visit: 3 Lord Street, Oldham OL1 3HB

Information and advice for you and your family

  • Around £5.5bn goes unclaimed by UK pensioners every year.

    Find out exactly what you are owed with our personalised benefits calculator even if you think you're getting everything you are entitled to - it doesn't hurt to check.

    Benefit Calculator

  • Find out information about managing health conditions and maintaining wellbeing

    Get information on age-related health conditions, tips and advice on staying fit and healthy, as well as information on dealing with health services and leaving hospital.

    More details

  • Travel & Lifestyle - people, hobbies and travel tips to inspire you!

    Find useful guides to popular destinations, information on hobbies and gardening, interviews with inspiring older people and much more.

    Further information