How to get help and advice:
To refer to the Information and Advice Service for Welfare Benefits information, advice or form filling, please fully complete our referral form which can be downloaded here. All referrals will receive an inital telephone call within two working days of receiving the referral and any subsequent appointments will be booked as necessary.
You can call in at our Information Centre for general advice and non-form filling appointments with our advisers.
- 3 Lord Street, Oldham OL1 3HB (next to main post office)
- 9:30am – 3:30pm each weekday
or contact or advisors between 9:00am - 4:30pm each weekday to make an appointment, order written guides or just to speak with someone who can point you in the right direction.
- 0161 622 9333
- 0161 622 9312
- 0161 622 9311
If our lines are busy, please leave your name and number and we will contact you back just as soon as an advisor is available.
Alternatively, you can email
If you would like help to complete forms you will need to make an appointment with our advisor.
- Office appointments are available on Monday, Tuesday and Fridays.
- Home visits can be made available in some circumstances.
If your query is urgent and outside our office hours, you can contact Age UK free Advice Line between 8.00am and 7.00pm each day on 0800 169 65 65
The Advice Line will be available to offer initial advice with the option to refer you back to Age UK Oldham for any follow up support you may need.
Alternatively, you can view their helpful website to access a host of online information. Follow the link below.
Information and Advice Team
Phone: 0161 622 9333
Email: email@example.com or firstname.lastname@example.org
Visit: 3 Lord Street, Oldham OL1 3HB