1. Contact us
Call us free on 0800 032 3482.
Tell us all about you and your lifestyle so we can suggest the ideal bed for your needs.
2. Select a bed or arrange a free home consultation
Whether you select one of our ready-to-choose Age UK beds or design your own using our Bed Builder, we will always call you to discuss your final selection. This will ensure it is right for you and your needs.
We may recommend a consultation at your home so we can totally understand your situation. This is a free of charge visit from one of our friendly Product Advisors and is most definitely not a sales visit. There is absolutely no obligation or pressure to buy at this stage.
3. Clear confirmation of your bed order
Once we have given you our recommendations and you are happy with a selected bed, we will call you to discuss and confirm the order. When you place a £100 deposit we will then start making your bed in our factory.
You may also be able to save money by being exempt from paying VAT - contact us for an application form. After ordering, a written confirmation will be posted to you with a sample swatch of the fabric you have selected. We will also provide you with an estimated date when your bed will be finished. Once completed, one of our customer support team will call you to arrange a convenient delivery date.
4. Delivery, installation and training
Dedicated delivery personnel from Theraposture will bring your new Age UK bed to your home. They will also install it in the room of your choice and help to move existing furniture if required. Depending on where you live, they can also take away your old bed either for disposal or to store during the period of your 14-day money back satisfaction guarantee. Disposal or storage needs to be requested before delivery.
Every Age UK bed is delivered and installed by Theraposture employees. This means they have an excellent understanding of its workings and will spend as much time as required explaining the controls and functions. They will ensure you are confident and happy with your bed before leaving.
5. Warranty, money back guarantee and after sales support
All Age UK beds and mattresses come with a five year parts and labour warranty schedule.
We provide a 14-day no quibble money back satisfaction guarantee so that you have plenty of time to make sure that you are entirely happy with your purchase.
A caring Theraposture advisor will call you one month after taking ownership of your bed to make sure it is meeting your needs. They will follow this up with another call one year later. The dedicated Age UK bed team from Theraposture is always there to help you should you have a question or need advice.
To order or for a free consultation, freephone us on 0800 032 3482 or visit the Age UK Beds website.