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Read the answers to our frequently asked questions regarding the Age UK Guaranteed Funeral Plan. If you have any further questions, please contact us.
For the terms and conditions of membership for the Age UK Guaranteed Funeral Plan, download our guide:
Download the Age UK Guaranteed Funeral Plan Terms of Membership (PDF, 281KB)
A. We have a choice of pre paid funeral plans available, with different services, so you can choose how you want your funeral to be. Any special requests, such as a favourite hymn or reading can be added.
A. We have a network of over 1,200 caring, professional and trusted funeral directors that provide services for our funeral plan members. When you take out a plan we will allocate a local funeral director to you. In some cases it may be possible to choose a funeral director from the approved list.
A. It takes just one telephone call from your executor or appointed person to put your Funeral Plan into action. Everything they need to know is in the Executor Pack we send you.
A. It's very simple. You can do it online, or if you prefer, by post. Simply complete your Personal Arrangements Form and send it with your deposit and preferred method of payment.
A. Acceptance to the Age UK Funeral Plan is guaranteed whatever your state of health, as long as you are aged 50 or over.
A. We offer a 28-Day Money Back Guarantee. If you change your mind within that time, you’ll get a full refund of the money you have paid in. You can still cancel after 28 days, but there is a £95 cancellation fee.
A. The funds for your funeral are held in the Trust for Age UK Funeral Plans, (managed and run independently by M & G Investment Management Ltd). The money is safely held in the Trust Fund and is not lent to any organisation or any individual.
A. The Funeral Directors services are guaranteed to be covered. External burial costs vary considerably and are not guaranteed by the Plan. There is an index linked contribution in the Plan towards them of £980.
A. No matter what happens to funeral costs in the future, the services in your Plan are covered in full. This includes paying for your Funeral Director services, doctors’, minister's and cremation fee. The costs are frozen and guaranteed never to increase.You will still receive the same high quality service you would expect today.
A. If you or the nominee die before all of the instalments have been paid, we will provide the funeral in accordance with this Agreement. Your Personal Representative or the Personal Representative of the nominee will, however, be responsible for paying the outstanding instalments due.
A. The terms and conditions are available to download at the right hand side of this page.
A. If you move address in the UK, an alternative Nominated Funeral Director will be appointed to you, if appropriate. However, if you wish to remain with the original Nominated Funeral Director, but they are no longer in your local area, an extra mileage fee may be incurred for the use of Funeral Director’s vehicles.
A. Please call our customer service team on 0800 022 3243 to discuss eco-friendly funeral services available in your area.
A. Either complete two personal arrangements forms and each take out a Plan, or you can pay an extra administration fee of £75 to a single Plan with both your names assigned to it. A joint Plan will hold your individual requests, but will be put into action solely on behalf of one of the plan holders only. Call us for more details.
A. Yes‚ as long as they are aged 50 or more. Just follow the simple instructions on the Application Form.
The Age UK Guaranteed Funeral Plan is offered by Advance Planning Limited, a company incorporated in England and owned by Dignity Pre Arrangement Limited (a subsidiary of Dignity plc). Registered office: Advance Planning Limited, 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands B73 6AP. Registered in England, no. 3292336.
Age UK is a registered trademark of Age UK. The use of the name and logo Age UK is done so under a licence agreement between Age UK and Age UK Enterprises Limited. Age UK is a charitable company limited by guarantee and registered in England (registered charity number 1128267 and registered company number 6825798). Age UK Enterprises Limited is registered in England and Wales number 3156159. Age UK Enterprises Limited registered office: Tavis House 1-6 Tavistock Square, London WC1H 9NA.
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** Not all Age UKs/Age Concerns offer all products. Please check (by calling your local office) before arranging a visit.
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