FAQs

Q. How do I pay – annually or in interest-free monthly instalments?
A. You can pay in full by credit or debit card, by cash, cheque or postal order, or pay by interest-free monthly instalments
(0% APR Representative).

Q. Who is eligible for Age UK Car Insurance? Can young drivers be included on the policy?
A. Although the product is designed for the over-50s, there is no age restriction for other named drivers, subject to acceptance by the insurer.

Q. Can I protect my no-claims bonus?
A. Yes. Providing you have at least four years, no-claims bonus, you can protect this on payment of a small additional premium.

Q. What do I do if I have an accident?
A. Simply call the accident helpline, which is open 24 hours, 365 days a year. Friendly staff will do all they can to help you avoid any further stress or worry.

Q. Will I get a courtesy car during repairs?
A. Yes. As long as you have comprehensive cover, the insurer, Ageas Insurance Limited, will provide a courtesy car during repairs carried out at its approved repairers.

Q. Are the repairs guaranteed?
A. All repairs are guaranteed for up to three years, provided that they are carried out by one of the insurer’s approved repairers.

Q. Will I have to pay any additional charges or fees once I have paid the premium?
A. There are no hidden charges. This policy will not make you pay an additional administration charge when you make a change to your policy. Things like requesting a duplicate motor insurance certificate are free. An additional premium will only be requested if your change affects the premium wanted for the risk. Where this is less than £10, a request for additional payment will not be made nor a refund issued.

Age UK Car Insurance is provided by Ageas Insurance Limited.

* If you call the 0845 number, you may be transferred to an Age UK/Age Concern office, or Ageas Insurance Limited.

Age UK Enterprises Limited is registered in England and Wales no 3156159. Age UK Enterprises registered office: Tavis House 1-6 Tavistock Square, London WC1H 9NA. 

Age UK Enterprises Limited is the commercial arm of Age UK (registered charity number 1128267) and donates its net profits to Age UK. Age UK is a registered trademark. The use of the name and logo ‘Age UK’ is done so under licence agreement between Age UK and Age UK Enterprises Limited.

Ref: M1218V12NOV11