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Services for Later Life 2012 took place on Thursday 12 July 2012 at the Radisson Blu Portman Hotel, London.
View the conference presentations and summaries from the day
This major event brought together over 160 service professionals to explore the potential opportunities we have in relation to commissioning, design, delivery and quality of services.
Chaired by Dianne Jeffrey CBE DL, Chairman of Age UK, the conference featured a high-profile panel of service experts, including Dan Corry, Chief Executive, New Philanthropy Capital; Professor Dennis L Kodner, International Visiting Fellow, The Kings Fund, and Co-Director, Aetna Foundation Care Co-ordination Study; Phil Hope, Director of Improving Care; and Dr Gabriella Spinelli, Director of the Business Strategy and Innovation Programme, Brunel Institute for Ageing Studies, Brunel University.
View the conference presentations and summaries
View information from the conference exhibitors
The afternoon plenary session of the conference focused on 'service design', with key speakers addressing what 'service design' actually is, the importance of service design and sharing examples of best practice. Prior to the conference, a conversation was facilitated via twitter to find out more about what our followers thought on the issue, from how small changes could make a big difference and the extent to which consumers are involved in the design of services?
View the tweets from our followers
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