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Experts by Experience

Age UK is delivering part of the Acting Together Programme for the Care Quality Commission (CQC). Our management of this project allows us to continue our work supporting and representing the views of older people living in care homes and using other regulated services.

Acting Together involves people called Experts by Experience (Experts), who have experience of using health and social care services.

Experts are recruited, trained and supported by a number of different voluntary sector organisations, including Age UK.

Age UK’s Experts are older people who are service users or the family carers of older people and people with dementia.

Acting Together

Acting Together is an opportunity to bring older people into the heart of the services they need and use. It is crucial their voices are listened to in ensuring health and social care services are properly regulated. 

The scheme provides over 100 roles for older people and their carers as Experts by Experience.

Experts support CQC, working alongside their inspectors on inspections of services such as care homes and hospitals. They help gather the experiences and views of people using those services, and are asked to submit brief reports to Age UK and CQC afterwards. 

All Experts who take part in inspections are subject to a Disclosure and Barring Service check.

Visit the CQC's website for more information

Further information


Our Information guides are short and easy to digest, giving a comprehensive overview of the relevant topic. Factsheets are longer with more detail, and are aimed at professionals.

You can download other guides in our series from publications

For more information: Call Age UK Advice: 0800 678 1174

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