Age needs one voice. Now it has:
Age UK is the new force combining Age Concern England and
Help the Aged in England.
The new force combining &
Age UK Training collaborates with professionals, intermediary agencies, businesses and public sector organisations providing services to people in later life.
Our tailored training, consultancy and action research helps service providers understand the requirements of older people as customers and service users.
Age UK Training design, deliver and manage training, consultancy and action research to help service providers understand the requirements of older people as customers and service users.
Our age equality awareness work includes awareness-raising training programmes and toolkits for intermediary agencies.
Government's police reform programmeWe provided resource, design, and content consultancy to the Centrex learning and development directorate, contributing to the development of a series of blended learning resources for the police service relating to age discrimination in service provision. The project was part of the government’s police reform programme and "strategy for improving performance in race and diversity 2004–2009", encompassing race, gender, sexual orientation, disability, age, and religion and belief. The learning resources are used in induction training for members of both the police and civilian workforces in the service.
Age diversity toolkitWe provided consultancy to the Welsh Assembly Government in the development of a practitioner level age diversity toolkit for the 23 new business support providers (NBSPs) across Wales. The toolkit helps the NBSP intermediary agencies to better understand the needs of older entrepreneurs and equip advisers with practical information that can inform their service provision.
Age UK Training offer expertise to academic and independent research organisations, government departments and agencies, intermediary agencies, service planners and providers, policy makers, and practitioners, to influence the development of policy, strategy and good practice in learning and employment for people in later life.
Our work influencing policy and practice includes:
Rooting out age discriminationWe managed a series of regional conferences for the Department for Health (DoH) to influence health and social care service providers in their implementation of the national service framework for older people (NSF). This programme enabled service planners and providers to identify practical solutions for rooting out age discrimination and ways to involve older people in ensuring that age discrimination is not a barrier to services.
ResearchIn addition to our own action research, we regularly work with academic and independent research organisations, contributing particularly through our relationships with practitioners and people in later life.
Our research collaborations include:
Forums and consultationsOur influencing and expertise is used by a number of government departments and a variety of government and intermediary agencies and forums, including:
Conferences and public speakingWe inform service planners and providers, policy makers and practitioners on issues in learning and employment for people aged 50 and over, with our contributions to national and international conferences, including keynote speaking, panel participation, leading seminars and delivering workshops. We can also organise a conference on your behalf.
Age UK Training share our expertise in international collaborations relating to learning and employment. Our areas of expertise include:
We can complete tailored transnational activity with you, for example:
Age UK Training’s crime prevention for older people programme with the Home Office and the Social Care Institute for Excellence (Scie) aims to maximise the reach of crime prevention messages to people in later life, by co-ordinating through care workers the provision of home safety information and awareness work.
The programme enables care service providers to enhance their quality of care and demonstrate good practice by taking an active role in helping older people understand and carry out crime prevention steps.
This half-day programme is particularly relevant for prospective and qualified care workers in domiciliary settings, and qualified care workers completing further professional development. Participants learn to use their influence within their work role to raise older people’s awareness of the home security and safety measures they can take to avoid becoming a victim of crime.
The training can be completed as part of an induction phase or within continuing professional development, and enhances the knowledge of workers completing the health, safety and security module of a health and social care national vocational qualification (NVQ) at level 2, level 3 or level 4.
Through Other Eyes is a sensory impairment simulation programme that Age UK Training tailor to help individual businesses and service providers enhance the products and services they develop and provide for the growing older marketplace.
We offer Through Other Eyes under licence from the Ontario government in Canada.
This powerful interactive programme enables participants to experience at first hand some of the day-to-day problems people in later life have with poor quality products and services. Through Other Eyes demonstrates the effectiveness of the product or service through the eyes of older customers and service users, and helps providers make improvements that enhance customer satisfaction and demand.
The programme is tailored each time it is delivered, to reflect the function or daily living activities in the specific user setting. Through Other Eyes has been tailored to encourage:
Inclusive design in MontrealOur Through Other Eyes programme challenged attitudes and practice with an ‘experiential journey into the impact of design on everyday living for older people’ on Radio-Canada TV and at the Montreal 2008 International Federation on Ageing global conference on ageing and design.
Peter Andre experiences an Age SwapCelebrity Peter Andre experienced Through Other Eyes how quality of life can be affected by sensory impairments and ageist attitudes and behaviour, while carrying out everyday activities in Islington in the 2007 Flame TV programme Age Swap.
Stockport local authority and primary care trust Stockport councillors experienced local services Through Other Eyes, to raise awareness and learn at first hand about some of the problems older people face in their community.
Age UK Training work with our partner AbilityNet to help voluntary sector organisations delivering ICT training make reasonable adjustments to meet the needs of disabled users and ensure compliance with their obligations under the Disability Discrimination Act.
If you are a voluntary organisation we can provide you with equipment, staff development, support and access to an assistive technology loan bank.
The digital television switchover is government policy and means that viewers will be able to receive digital TV through an aerial (Freeview). Digital TV uses less bandwidth so that after switchover there will be more space for new services such as wireless broadband, local TV and high definition television (HDTV). To continue to access TV services, viewers need to convert their TV sets to digital before their TV region’s switchover date.
Age UK Training have been working with Digital UK in the Wales, Granada, West Country, and Border TV regions to deliver the digital switchover community outreach programme, which enables voluntary sector organisations to offer support locally to older people who are not automatically eligible for help through the government help scheme.
Age UK Training designed and delivered a train the trainer e-learning programme for volunteer ICT trainers, in partnership with British Telecom and through the Digital Inclusion Network.
Age UK Training provide programmes, projects and short courses in partnership with members of the Age Concern federation, designed to help federation members provide quality services and to complement Age UK’s regional development plans and our health and social care short courses.
Short coursesOur short courses for federation members are designed to be delivered either to one organisation or to two or more local organisations coming together for the training. A subsidy from Age UK may be available to eligible participants.
ProjectsWe complete many tailored projects specifically to support federation members in providing services to people in later life.
Voices and ChoicesOur Voices and Choices programme is for organisations working locally to involve older people in influencing policy and service provision. The programme develops skills in communication, influencing and negotiating.
Older person's national tax advice project (Ontap) Our Ontap project provides tax advice training for information, advice and guidance practitioners across the federation and in other voluntary and community groups. The aim of Ontap is to increase awareness of entitlements and ensure that older people are paying the correct tax and able to complete the HMRC forms P161, R40, R85 and P810.
Signpost to Success Our Signpost to Success short courses on signposting services are for voluntary and community groups across the regions of England, including local Age UKs and Age Concerns. Participants can discuss with their peers issues in the provision of quality signposting services to service users. Each course event is delivered by a trainer with many years’ experience of information, advice and guidance work, and of the voluntary sector and working with people in later life.
We invite members of the Age Concern federation to email our commercial sales centre about our programmes, projects and short courses for the federation.
Downloads
A download is a document (like a research report, a leaflet, or an application form) that can be transferred from our website to your computer. You can download a file, view it on your screen, print it, or save it to your computer.
PDF stands for ‘portable document format’.
Most downloads on this website are PDFs. We use this format to ensure that the document looks the same on everyone’s computer (website pages, by contrast, appear differently depending on how people have set their computer up).
Computers use a program called Adobe Acrobat Reader to download PDFs. If you try clicking on a link to download a PDF and it doesn’t work, you will need to install Adobe Acrobat Reader onto your computer.
The process is quite straightforward and is free.
PDFs cannot be changed. If you need to be able to type into a downloaded document (for example, if we are offering a letter template that you need to put your name on) we will provide it as a Microsoft Word document rather than a PDF. You can then download it, type into it and save it to your computer.
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Inside this window (below all your web browser menus), there will be a toolbar with options for you to print or save the document.
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We have made every effort to make our PDFs accessible to screen readers. Here is an overview of your accessibility options available in Acrobat Reader. Please ensure that you have downloaded the latest version of Acrobat Reader from the Adobe Reader website to ensure that they are included in your version of the programme.
You can use Adobe Reader to read a PDF out loud with the following shortcut keys:
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You can convert a PDF document into a text file for use with other software and hardware such as Braille printers by opening the PDF and choosing ‘Save as text’ from the File menu.
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