Silver Line Scotland is a free*, national helpline providing information, friendship and advice to older people, 24 hours a day, every day of the year.
The service is delivered in partnership by Age Scotland and The SilverLine Helpline. Our aim is to assist older people to be happy and healthy, supporting them to live independently at home for as long as possible, and helping to overcome the barriers of isolation and loneliness.
This partnership means that, via just one phone number – 0800 4 70 80 90 – older people across Scotland can access both Age Scotland’s independent, confidential advice services along with the 24/7 befriending services of The Silver Line.
Who will I speak to?
During daytime hours, Monday to Friday, anyone calling 0800 4 70 80 90 from a Scottish landline will come through to Age Scotland’s Information and Advice team. Our paid staff and volunteers specialise in answering enquiries from older people, their carers and families. Whether your question is about community care, tax, pensions, benefits or any other issue, they will find an answer. They are also there for callers looking for a chat – this could be about what you’ve been doing, what’s important to you or even just what you’ve been watching on the television.
Freephone: 0800 4 70 80 90
Textphone: 0333 323 2451 (Daytime hours, Monday to Friday)
Free or local rate call from Mobile: 0300 4 70 80 90
During nighttime hours and at weekends, calls made within Scotland will be answered at The Silver Line’s UK Headquarters. This means there is someone at the end of the line, ready to talk, 24 hours a day. And if at the end of the call it turns out that some information and advice from Age Scotland would also be useful, The Silver Line will pass this on and the Information and Advice team will get in touch as soon as they can.
Telephone interpretation is also available (Daytime hours, Monday to Friday). Ring the Silver Line Scotland and say the name of the language.
Silver Line Friends
If you would like to receive a regular phone call or email from a volunteer Silver Line Friend, this can be arranged too. Or you can join a Silver Circle, and take part in regular conference calls on topics that interest you. Visit the the Silver Line website for more information about Silver Line Friends.
Funding Silver Line Scotland
The Silver Line’s UK-wide launch has been made possible by a grant from the Big Lottery Fund of £5million over two years. Age Scotland’s Information and Advice service is funded via charitable donations and support from the Scottish Government. Your support can make a real difference and helps us be there for older people in need.
Donate to Silver Line Scotland
*Some mobile phone operators may charge.