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Helpline Quality Assurance Volunteer

We are looking for volunteers to help us monitor the effectiveness of the Information and Advice Service provided by Age Scotland and Silver Line Scotland.
Volunteers will  telephone users of the Silver Line Scotland helpline to collect feedback on the effectiveness of the service and how callers have used the information they received. All feedback will be sensitively collected and within strict confidentiality boundries.  
This role is based within the Age Scotland office in Edinburgh.

We are looking for a volunteer to help us monitor the effectiveness of the service provided by the Age Scotland Helpline.

This role involves telephoning users of the Age Scotland Helpline to collect feedback on how callers used the information they received and about the service in general. All feedback will be sensitively collected and within confidentiality boundries.  

This role is based within the Age Scotland office in Edinburgh.

Further information

Interested?

To find out more about this role, please download the information for potential volunteers

To apply, please complete the Application Form and return by:

For more information: If you have any quesitons please call the team on 0333 323 2400