We are looking for friendly volunteers who'd like to support older people by taking calls that come in to our busy helpline. You'll answer calls and have a chat with the caller to establish how we can help. The caller may be looking to access our Community Connecting Service, be seeking basic information or looking for more in depth advice.
If the enquirer is looking for more basic information or a chat - you'll be trained to provide this.
Callers with more complex enquiries; for example about care or benefits will then be transferred to an adviser.