Author: Age Scotland
Published on 18 April 2012 12:00 PM
Age Scotland has welcomed the announcement that the ‘big 6’ energy providers have agreed to advise customers annually which tariff within their range of products would best suit their household fuel use.
Following discussions with the Deputy Prime Minister, Nick Clegg, suppliers also agreed that when customers’ existing contracts come to an end, they will automatically be transferred onto the best deal for them, rather than the more costly ‘standard’ tariff.
Age Scotland Policy Officer Greg McCracken, said: “This announcement is good news for consumers, but is only a small step in the right direction. We would still encourage consumers to shop around, beyond their own supplier, to ensure they’re getting the best deal for them.
“We still believe that energy companies can make pricing more transparent and straightforward, and a single letter per year to customers doesn’t by any means represent a solution to the growing problem of fuel poverty.”
Age Scotland remains concerned that many consumers are unaware that energy companies have a statutory obligation to provide advice and information for eligible groups. If you are struggling with the cost of your energy, contact your supplier to find out the support to which you may be entitled.