Pick the right transport choice for your journey in Sutton

There are a whole host of transport options available throughout Sutton. Below is a helpful guide to transport, simply click on each of the different modes of transport for more information on discounts and benefits of each method.

Click on the links below to read more about each service:

Bus...

Service: Stop-to-stop

Disability access: Every London bus route is now wheelchair accessible

Entitlements, costs and discounts: Free if you get a free Freedom Pass or 60+ Oyster Photocard

The London Freedom Pass and 60+ Oyster Photocard both allow free travel on London Underground, Overground, DLR and TfL bus services 24 hours a day and on most National Rail services within the London boundary after 9:30am. Find out more and how to apply here to London Freedom Pass and 60+ Oyster Photocard section of Concessions Page.

For more in depth information on buses, please view our information pack here.

Train...

Service: Station-to-station

Disability access: A map providing details of disabled access for each station in the Borough and nearby is available here. Special assistance for disabled passengers can be provided if you contact National Rail in advance.

Entitlements, costs and discounts: 

  • Free travel on most National Rail services within the London boundary after 9:30am if you get a free a Freedom Pass or 60+ Oyster Photocard
  • 1/3 off National Rail services outside the London boundary if you purchase a Senior Persons Railcard (over 60s) 
  • 1/3 off all National Rail services if you purchase a Disabled Persons Railcard  (+ same discount for any 1 adult accompanying you)

Older people can save money and sometimes travel free

If you are aged over 60 or are disabled you can purchase a railcard to get you reduced-rate travel. Find out more and see how to apply here – INTERNAL LINK to Senior or Disabled Persons Railcard section of Concessions Page 
Help for Disabled Passengers
National Rail pledge to always do their best to help disabled passengers and rail services are much more accessible than they used to be. If you need help, it is best to book assistance 24 hours in advance to ensure that it can be provided and that the best possible assistance is given on the day. In particular, they recommend that you book assistance if you:
Have a mobility or other disability that means you find getting on and off trains difficult;
Are a wheelchair user (on most services you will need to use a boarding ramp and, on some services reserve a wheelchair space)
Are a mobility scooter user (there are restrictions on different train operators which need to be checked, a boarding ramp will be required and possibly a reservation for the space).
Have difficulty walking long distances
At some stations a wheelchair can be provided or, at some larger stations, there may be an electric buggy.
A map providing details of disabled access for each station in the Borough and nearby is available here –http://www.southernrailway.com/download/28255.5/accessibility-station-access-map/
For further information on disabled access you can call train operators free on the numbers below: 
Southern: 0800 138 1016 or Textphone 0800 138 1018
Thameslink: 0800 058 2844 or Textphone 0800 975 1052
Planning a Rail Journey 
You can plan and book a journey on the National Rail webpage – http://ojp.nationalrail.co.uk/service/planjourney/search. If you are booking online and have a Senior Railcard or Disabled Persons Rail card then make sure that you select the ‘more options, rail cards and passengers’ from the drop down menu.
Live departure and arrival times for National Rails service can be viewed here –http://www.nationalrail.co.uk/times_fares/ldb.aspx
For enquiries about train times, fares and station information you can also call 03457 48 49 50 (Open 24 hours every day except Christmas Day).

If you are aged over 60 or are disabled you can purchase a railcard to get you reduced-rate travel. Find out more and see how to apply here.

For much more information and instructions on how to apply for a railcard, look at our information pack here.

Black cabs...

Service: Door-to-door arranged by phone

Disability access: Black Cab taxis have wheelchair facilities 

Entitlements, costs and discounts: 

If you have a disability and meet the criteria you can join Taxicard and travel in certain black cabs or minicabs at heavily reduced fares

Taxi cabs and Minicabs...

Service: Door-to-door arranged by phone

Disability access: Some may have wheelchairs facilities  

Entitlements, costs and discounts: No discounts unless part of Taxicard, but typically cheaper than Black Cabs. Some firms may give fare discounts to disabled passengers

For more information on Taxi and minicab services in Sutton and how to apply for a Taxicard, read our information pack here.

Uber cabs...

Uber is an ‘app’ (short for application) that you download onto you smartphone and is used for arranging charged-for journeys by local drivers. It is typically much lower cost than taking a journey with a Black Cab taxi or minicab.

UberAssist

Uber has also got an additional option serving disabled people and those with access needs called UberAssist but this service is not yet available for journeys in Sutton. These vehicles have drivers that have completed a disability equality course developed and delivered by disabled trainers.

For more information on Uber Cabs and UberAssist, please view our information pack here.

Dial-a-Ride bus...

Service: Door-to-door booked days in advance

Disability access: These minibus vehicles are designed for wheelchairs and they can help you from and back to your front door  

Entitlements, costs and discounts: To become a member you have to have a permanent disability or be over 85. Once registered for free it costs about the same as a normal bus journey.

Dial-a-ride is a minibus service that you book days in advance for you to use if you have difficulty or experience discomfort using normal bus services. The service takes you from your door to your chosen destination and back again. 

For much more information and instructions on how to apply, read our Dial-a-ride information pack here.

Sutton Community Transport...

Service: Door-to-door arranged by phone

Disability access: Minibuses for groups have full access for wheelchairs

Entitlements, costs and discounts: You have to be a member to use this service - the cost is £9.20 a year and you pay for journeys on top of that. There are services to day centres, care providers and for shopping.

Sutton Community Transport provides a minibus transport service for disabled and older people (mainly in groups) to book in advance to travel to their destination. They have fully trained drivers and passenger assistants. Their vehicles are designed for disabled access and offer a door-to-door service.

You need to become a member to use this service and it costs £9.20 per year. You then pay for individual journeys on top of that. They provide regular services to day centres, care providers and for shopping.

Find out more information call them on 0208 683 3944 or see their website.

Get help and support to apply from Age UK Sutton by using the contact details at the bottom of this page.

Motability Scheme...

Service: Door-to-door vehicle lease

Disability access: All these vehicles are specially designed for disabled people.

Entitlements, costs and discounts: If you have a disability that makes you eligible then you can exchange your mobility allowance to lease a new accessible car, scooter or powered wheelchair.

The Motability Scheme provides disabled people with safe, reliable and affordable cars, powered wheelchairs or scooters. 

Check if you are eligible here. If you qualify you can exchange your mobility allowance money – for a worry-free contract to hire, or hire-purchase a vehicle and mobility package. The package usually includes insurance, servicing, tyres and breakdown cover. Adaptations and wheelchair-accessible vehicles are also available. The applicant can be the driver of the car, or apply as a passenger. Parents and carers can also apply on behalf of a child.

Find out more here

Sutton Shopmobility...

Service: Use around Sutton town centre

Disability access: The wheelchairs, scooters and mobility equipment they rent out from the St Nicholas Centre car park are designed for people with mobility problems

Entitlements, costs and discounts: Individual membership for the year is £12. When joining as a member your first hire is free, then £5 per visit after that. Your first hire fee is also waived when you start or renew your membership

Parking and Blue Badge...

Service: Help with parking

Disability access: Gives disabled people increased parking options and free parking across the Borough of Sutton and elsewhere.

Entitlements, costs and discounts: Individuals with permanent and severe mobility difficulties are eligible to apply for a Blue Badge. It provides parking concessions for disabled people who travel as either drivers or passengers.

For in-depth information on parking and how to apply for a blue badge, view our information pack here.

National Express Coaches...

Service: Stop-to-stop

Most National Express Coaches are wheelchair accessible, but you should contact them before booking to check and if you have any specific assistance requirements

Entitlements, costs and discounts: The National Express Group offers a Senior Coach Card for those aged 60 and over. It offers a discount of one third on most journeys and costs £10 per annum (plus £2 P&P)

You can find your nearest coach stop online here 

National Express coach timetables can be found on their webpage and you can track coach location and arrival time information here.

You can book National Express coach tickets online, over the phone or from the coach driver on the day (if there are seats).

Click here for further details

Most National Express coaches are wheelchair accessible. For wheelchair bookings and more specific assistance requirements you can call the National Express call centre on 0871 781 8181 (calls to this number cost 13p per minute plus your telephone company’s access charge) or email addl@nationalexpress.com.

Apply for a Senior Coach Card here – or alternatively you can call them on 0871 781 8181.

775 Bus to the Seaside...

Service: Stop-to-stop

The bus is wheel chair accessible and stops at Sutton Station on the way to Brighton and Eastbourne on Summer Sundays

Entitlements, costs and discounts: Return fare for Senior Citizens is £11

Go-Ahead-London operates a service from Kingston which calls at Sutton Station, with double deck buses, to Brighton and Eastbourne on Summer Sundays. Return fare for Senior Citizens is £11. The bus is wheel chair accessible and you can book in advance online, by ringing 020 8545 6110 or if there are seats left, you can just turn up at the stop and pay the driver.

Save money on travel

There are many ways you can save money on travel.

Find out more about ways to save 

Help and Support from Age UK 

Age UK Sutton knows that its not always easy to get out and about using public transport, and that forms can sometimes be confusing. If you would like some help and support from Age UK Sutton, contact us and we'll happily help.

Find out more about help and support from Age UK Sutton

Get in touch:

Call us: 020 8770 4090 

Contact us online 

Make a referral