A little extra support given in the right way at the right time can make all the difference, and is at the heart of Caring Neighbour.

Our Caring Neighbour service aims to help to prevent hospital admissions for older people which tend to be at a peak during extreme weather conditions. We support service users by educating them about how they can maintain their health and wellbeing
​ with lots of practical tips and health information ​particularly during very hot weather and freezing temperatures.  We also offer a comprehensive information and advice service ​available 365 days a year toether with practical support in the form of a shopping service, emergency heaters/blankets and food packs and where necessary signposting
​people​ to other​ ​services offered by Age UK Sutton and ​alternative local providers. 

Our Caring Neighbour service aims to help to prevent hospital admissions for older people which tend to be at a peak during extreme weather conditions.

We support service users by educating them about how they can maintain their health and wellbeing with lots of practical tips and health information ​particularly during very hot weather and freezing temperatures.  

We also offer a comprehensive information and advice service ​available 365 days a year toether with practical support in the form of a shopping service, emergency heaters/blankets and food packs and where necessary signposting ​people​ to other​ ​services offered by Age UK Sutton and ​alternative local providers. 

How can Caring Neighbour help?  

  • Ensure individuals have access to the right information and advice and can be signposted to social support networks in the community.
  • Provide information on and make referrals to both free and appropriate chargeable services in the community to build independence.
  • Provide advice on how to stay 'Warm & Well in Winter' and 'Cool & Hydrated in Summer'.
  • Twice weekly phone calls to offer reassurance, alleviate feelings of isolation and identify issues which may require additional support.
  • In extreme weather conditions [summer or winter], facilitate a fast track emergency shopping service for vulnerable adults.
  • Provide urgent support in a crisis, e.g. heating breakdown, by loaning heaters/blankets; providing emergency food packs and/or making referrals to appropriate external support such as referral to London Borough of Sutton services to include the Crisis Loan and Grant scheme and Sutton Food Bank.
  • Help with feeling part of the community by connecting residents with a befriender (approximately once a week) to help increase confidence, motivation and ability to mix with others and take part in interests/community activities.


Make a referral to Caring Neighbour 

Submit a referral online 

Call: 020 8770 5360

Email: caringneighbour@ageuksutton.org.uk

Read how Caring Neighbour helped Ian get out and about

Ian is a divorced gentleman in his late sixties living alone with multiple health problems. Despite seeing his daughter sometimes he still feels lonely living at home alone as he naturally is a very socialble person and a true gemini. 

Due to his failing health and strength he was unable to cope with keeping his home safe and clean. His hospital visits for various medical tests took up a lot of his time and energy and he worried constantly about the outcomes. 

How we were able to help

  • Age UK was able to help him get his home deep cleaned and then take up the helping hand service every week for cleaning and shopping so his home would no longer be a tripping hazard and has no clutter. He also receives help to put hes shopping away. 
  • provide him with information and encouragement to take up activities and socialise more.
  • made a home visit to help him apply for and get both taxi card and attendance allowance.

In his words....

"Over the moon"

Of his experience Ian explained that his helping hand has become a friend and will always take the time to chat and have a cup of tea with him. She has made a big difference to his life and helps him greatly and he would thoroughly recommend the service and the lady herself. He is “over the moon”  with his back dated attendance allowance and loves his taxi card saving him money on a regular basis and feels able to go out more often.

He also greatly enjoyed the xmas hamper and felt that people really cared about him. Although still awaiting further hospital tests, and having to walk with a stick, he is now venturing further afield and looking forward to going on a mystery coach trip and meeting more people.

Caring Neighbour is funded by:

Further information