If you'd like to know more about Helping Hands, our social worker will visit you at home to complete a holistic assessment and discuss your needs, hours, cost and any other requirements.
Once an asessment is completed, we identify a Helping Hands Home Assistant who can meet your requirements. We think it's very important for you to have a good rapport with your Helping Hands Home Assistant. We take great care when making a match, taking into consideration personality and requirements.
After all, this is a person you/your loved one will be seeing regularly, and a friendly relationship between Helping Hands and the people they support is what we aspire to and proactively build.
Helping Hands Home Assistants are directly employed by Age UK Sutton. They are reference-checked, personally interviewed by a senior manager and are police vetted by undergoing a DBS (Disclosure & Barring Service) check prior to commencing their role.
Once a match has been made, you will be introduced to your Helping Hands Home Assistant by our coordinator. During this facilitated visit, the support you require and hours will be reconfirmed.
To ensure service standards are maintained, we monitor your relationship with your Helping Hand to ensure that all is going well. We encourage feedback so we can continue to develop and improve our services.
Your support plan can be reviewed at any time. If your circumstances or requirements change, you can contact us for a review, but we will always maintain regular contact with you, to ensure the services is progressing according to your wishes.