Enjoy your life at home with a choice of trusted, affordable services
Helping Hands can be tailored to suit your needs
You tell us what you want done and when, and we’ll make it happen. Following an assessment by a trained member of our team, your dedicated Helping Hands Home Assistant can assist you or your loved ones to carry out a variety of tasks in and around the home safely, so you can maintain your independence while enjoying everything later life has to offer.
We can also help you apply for Attendance Allowance, to help cover the cost
What's more, because of our close working relationships with health and social care professionals, we can coordinate with them when putting in place a package of support.
- Housekeeping & cleaning
- Shopping & meal preparation
- Prescription collection & medication prompting
- Companionship & conversation
- Laundry & ironing
- Organising & tidying cupboards
- Making beds, changing bed linen
- Running errands & accompaniment on outings
- Assistance to arrange & attend appointments
- Short-term reablement to help people get back on their feet following a hospital stay, illness or a fall
We'll also connect you to other services
- Assistance to apply for benefits
- Help with filling out forms, e.g. Blue Badge
- Garden maintenance & clearing
- Trusted tradesmen
- Internet & computer classes
- Activities, social opportunities & befriending
If you'd like to know more about Helping Hands, our social worker will visit you at home to complete a holistic assessment and discuss your needs, hours, cost and any other requirements.
Once an asessment is completed, we identify a Helping Hands Home Assistant who can meet your requirements. We think it's very important for you to have a good rapport with your Helping Hands Home Assistant. We take great care when making a match, taking into consideration personality and requirements.
After all, this is a person you/your loved one will be seeing regularly, and a friendly relationship between Helping Hands and the people they support is what we aspire to and proactively build.
Helping Hands Home Assistants are directly employed by Age UK Sutton. They are reference-checked, personally interviewed by a senior manager and are police vetted by undergoing a DBS (Disclosure & Barring Service) check prior to commencing their role.
Once a match has been made, you will be introduced to your Helping Hands Home Assistant by our coordinator. During this facilitated visit, the support you require and hours will be reconfirmed.
To ensure service standards are maintained, we monitor your relationship with your Helping Hand to ensure that all is going well. We encourage feedback so we can continue to develop and improve our services.
Your support plan can be reviewed at any time. If your circumstances or requirements change, you can contact us for a review, but we will always maintain regular contact with you, to ensure the services is progressing according to your wishes.
Our rates are very affordable, and we strive to keep it that way. In addition to assisting clients to apply for Attendance Allowance to help cover the cost of the service, we regularly review our prices to ensure they are competitive, and affordable.
We accept payment by cash, cheque, debit card or credit card.
Card transactions will appear as Payacharity on your credit card / bank statement
We can only accept payment by debit or credit card on transactions of £10 or over
You have 14 days from entering into a service contract in which you can cancel unless you have requested that the service start within this time. In this instance you must pay for the value of the service that is provided up to the point you cancel.
Cancellation should be made in writing to:
Age UK Sutton,2 Lower Square, Civic Offices, St Nicholas Way, Sutton, SM1 1EA or by email to email@example.com
All refunds will be made by CHEQUE or BACS
Refunds can take 8 working days to process
Get in touch to book a free, no-obligation appointment
Contact us online
Tel: 020 8770 4091
How has Helping Hands helped Don?
82-year old Don* suffers from Parkinson’s Disease. This, along with arthritis and a heart condition meant Don was very shaky on his feet, and could only walk for short distances.
It was increasingly painful for Don to continue to maintain his home and do his shopping. He couldn’t walk for a long time or carry heavy items. Although he was alright caring for himself, it was the little everyday things around the house which were getting too difficult for him.
Getting by with a little help
The Helping Hands assessor who talked to Don at his home found he was proud of his independence, but fearful that he would be made to leave his home as he was finding things a little difficult around the house.
Following an assessment, Don was introduced to Helping Hands Hope Assistant Mike*, who visited for 3 hours every week and helped Don with his housework, laundry and shopping and other things that needed to be done, like changing the bed linen and undertaking a good spring clean of the house.
Mike also noticed that Don was becoming very frustrated because his trousers were too big for him, and he couldn’t manage to go out to buy a new pair. While he out doing Don’s grocery shopping, the Helping Hand bought Don a new belt – a small gesture, but one which Don was immensely pleased about.
The Helping Hands service ensured Don could remain independent in the home he loved, but also offered a measure of comfort and friendship that improved Don’s wellbeing.
Speaking about Mike and the assistance we received from Helping Hands, Don said:
“I enjoy the time we spend together. He assisted me with so much more. We ended up being good mates.”
*names have been changed
*picture is for illustrative purposes only