Enjoy your life at home with a choice of trusted, affordable services 

Helping Hands can be tailored to suit your needs

You tell us what you want done and when, and we’ll make it happen. Following an assessment by a trained member of our team, your dedicated Helping Hands Home Assistant can assist you or your loved ones to carry out a variety of tasks in and around the home safely, so you can maintain your independence while enjoying everything later life has to offer.

We can also help you apply for Attendance Allowance, to help cover the cost 

What's more, because of our close working relationships with health and social care professionals, we can coordinate with them when putting in place a package of support.

What Helping Hands can do

  • Housekeeping & cleaning
  • Shopping & meal preparation
  • Prescription collection & medication prompting
  • Companionship & conversation
  • Laundry & ironing
  • Organising & tidying cupboards
  • Making beds, changing bed linen
  • Running errands & accompaniment on outings
  • Assistance to arrange & attend appointments
  • Short-term reablement to help people get back on their feet following a hospital stay, illness or a fall

We'll also connect you to other services

  • Assistance to apply for benefits
  • Help with filling out forms, e.g. Blue Badge
  • Garden maintenance & clearing
  • Trusted tradesmen
  • Internet & computer classes
  • Activities, social opportunities & befriending


How does Helping Hands work?

If you'd like to know more about Helping Hands, our social worker will visit you at home to complete a holistic assessment and discuss your needs, hours, cost and any other requirements. 

Once an asessment is completed, we identify a Helping Hands Home Assistant who can meet your requirements. We think it's very important for you to have a good rapport with your Helping Hands Home Assistant. We take great care when making a match, taking into consideration personality and requirements.

After all, this is a person you/your loved one will be seeing regularly, and a friendly relationship between Helping Hands and the people they support is what we aspire to and proactively build.

Helping Hands Home Assistants are directly employed by Age UK Sutton. They are reference-checked, personally interviewed by a senior manager and are police vetted by undergoing a DBS (Disclosure & Barring Service) check prior to commencing their role.

Once a match has been made, you will be introduced to your Helping Hands Home Assistant by our coordinator. During this facilitated visit, the support you require and hours will be reconfirmed. 

To ensure service standards are maintained, we monitor your relationship with your Helping Hand to ensure that all is going well. We encourage feedback so we can continue to develop and improve our services. 

Your support plan can be reviewed at any time. If your circumstances or requirements change, you can contact us for a review, but we will always maintain regular contact with you, to ensure the services is progressing according to your wishes.



Helping Hands payment information

Our rates are very affordable, and we strive to keep it that way. In addition to assisting clients to apply for Attendance Allowance to help cover the cost of the service, we regularly review our prices to ensure they are competitive, and affordable.

We accept payment by cash, cheque, debit card or credit card.

Debit/Credit Card 

Card transactions will appear as Payacharity on your credit card / bank statement

We can only accept payment by debit or credit card on transactions of £10 or over


You have 14 days from entering into a service contract in which you can cancel unless you have requested that the service start within this time. In this instance you must pay for the value of the service that is provided up to the point you cancel.

Cancellation should be made in writing to:

Age UK Sutton,2 Lower Square, Civic Offices, St Nicholas Way, Sutton, SM1 1EA or by email to helpinghands@ageuksutton.org.uk


All refunds will be made by CHEQUE or BACS

Refunds can take 8 working days to process

Get in touch to book a free, no-obligation appointment

Contact us online

Tel: 020 8770 4091

Email: helpinghands@ageuksutton.org.uk

hhCase Study: Read how Helping Hands made life better for Abigail & helped her maintain her independence

Further information