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Helping Hands

Helping Hands

The service offers a reliable and comprehensive menu of practical, emotional and social support solutions to enable people to live as independently as possible in their own homes.

An experienced member of staff will visit you to carry out a holistic assessment and discuss your wishes and needs. Our service can contribute to a reablement package.

Age UK Sutton offers the Helping Hands service to help people stay happy, healthy and independent both inside and outside their home

As people live longer and want to remain independent at home, reliable, caring services are required to help with all those daily tasks which become a little more difficult.


"Thank you so much for all your assistance with Morris*. I really appreciate you being flexible to meet his needs during this very difficult time for him."- Mary Lucey, social worker


We have a bank of reliable, compassionate and well-vetted Helping Hands personal assistants who can visit you weekly or fortnightly.


We can help with:
  • General domestic cleaning
  • Ironing
  • Changing bed linen
  • Laundry
  • Sorting through cupboards
  • Shopping
  • Preparation of meals
  • Befriending
  • Prescription collection
  • Company on walks and outings
  • One-off spring cleans
  • Help with packing when moving house
  • Paying bills
  • 12 week short term assistance whilst convalescing
How the service works

Our coordinator will visit you at home to complete a holistic assessment and discuss your needs, hours, cost and any other requirements.


If you would like to take up the service, we will then match you to one of our Helping Hands. We take into consideration personality and requirements when making a match, as having a good rapport with your Helping Hand is important to us. 


Crucially, all our Helping Hands are thoroughly referenced, interviewed personally and are police vetted by undergoing a DBS (Disclosure and Barring Service) check. 



If you'd like to find out about Helping Hands' service costs, please contact us using the information below and we can discuss your requirements and prices.


Click here to read more about  Helping Hands, including details about the service and its benefits. 


*name has been changed

Contact or refer to Helping Hands

For more information, to make a referral or book an assessment

Interested in becoming a Helping Hand?


*Don’s Story helping hands case study


82-year old Don suffers from Parkinson’s Disease. This, along with arthritis and a heart condition meant Don was very shaky on his feet, and could only walk for short distances. 


It was increasingly painful for Don to continue to maintain his home and do his shopping. He couldn’t walk for a long time or carry heavy items. Although he was alright caring for himself, it was the little everyday things around the house which were getting too difficult for him. 


Getting by with a little help


The Helping Hands assessor who talked to Don at his home found he was proud of his independence, but fearful that he would be made to leave his home as he was finding things a little difficult around the house. 


The Age UK Sutton team then matched Don to a Helping Hand, who visited for 3 hours every week and helped Don with his housework, laundry and shopping and other things that needed to be done, like changing the bed linen and undertaking a good spring clean of the house. 


Don’s Helping Hand also noticed that Don was becoming very frustrated because his trousers were too big for him, and he couldn’t manage to go out to buy a new pair. While he out doing Don’s grocery shopping, the Helping Hand bought Don a new belt – a small gesture, but one which Don was immensely pleased about. 


The Helping Hands service ensured Don could remain independent in the home he loved, but also offered a measure of comfort and friendship that improved Don’s wellbeing. 


Don had this to say of his Helping Hand: 


“I enjoy the time we spend together. He assisted me with so much more. We ended up being good mates.” 


*name has been changed
*picture is for illustrative purposes only 

Fulfilment and joy in later life 


Our mission is to promote the wellbeing of all older people in the London Borough of Sutton, to help make later life a fulfilling and enjoyable experience.


Helping Hands is one of the few paid-for services that we offer. A majority of our vital services - including our befriending programmes, social activities and information & advice - are free. 


Your gift can help us to continue offering important and much-needed services for older people, their families and carers in Sutton. 


Donate Now